Welcome to The GenAI Powered Voice Assistant.
The Future is here.
Experience our AI Voice Assistant: More than a bot, it's your conversational partner, fluent in Hindi, English, and Hinglish. Always available, it handles tasks with ease and learns continuously to make every customer conversations more meaningful and personal.
Configure to suit any business functions like sales, customer support etc.
Adaptable tone, glossary to match to the company policies and branding
Customisations based on the goal of the conversation
Ability to Learn From Multiple Sources
Documents: users can provide documents as input to the bot and bot can answer queries based on the documents
Rules defined by the users
Deployment Friendly
API integration: integration with external API for actions and information
Multi-platform: Available as a streaming applet, PSTN number, Whatsapp calling, SDK
Fallback options
Scalable and Reliable
Continuous improvement: conversation rating based on user rating and based on goal tracking
Resilient: Horizontally scalable, 24x7 availability etc.
40%
Reduction in Agent Workload
25%
Increase in Sales Conversion Rates
20%
Improvement in Collection Efficiency
Customized Gen AI VoiceBot: Excelling Across Varied Business Scenarios
Sales
Engages potential buyers with persuasive product presentations, like showcasing iPhones.
Suggests alternative products and discounts when initial proposals don’t pique interest.
Customer Support
Solves customer issues and addresses inquiries effectively.
Escalates complex problems to the appropriate ticketing system for resolution.
Recruitment Assistance
Conducts initial screening interviews and gathers candidate information efficiently.
Filters candidates early, saving HR time and effort.
Appointment Coordination in Healthcare
Manages appointment scheduling by tapping into calendar availability through API checks.
Offers seamless booking experiences, syncing with open time slots automatically.
Service Scheduling
Facilitates service bookings for various products.
Coordinates maintenance or service timing aligning with customer schedules.
EMI Collections
Proactively reminds customers of upcoming EMI dues and offers a payment link upon agreement.
Informs of possible repercussions in case of payment delinquency.
Powering 7000+ Businesses in 60+ Countries
Customer Experiences That Speak Volumes
Panggilan otomatis Exotel telah membantu dalam meningkatkan tingkat layanan kami dan mengurangi biaya kami karena tidak perlu lagi melakukan intervensi manual.
Kami telah bekerja sama dengan berbagai pemain telepon awan, tetapi Exotel telah terbukti sebagai yang paling dapat diandalkan. Kami menyukai percakapan dengan tim, proaktif untuk mengurangi biaya kami jika memungkinkan tanpa kami memintanya, dan ketika kami mengajukan tiket, hal itu diselesaikan dengan alasan dan makna. Sangat menyenangkan bekerja dengan orang-orang di Exotel, dan berharap dapat melanjutkannya untuk waktu yang lama...
Menggunakan solusi pusat kontak Exotel sangat penting bagi kelangsungan bisnis kami pada saat operasi perusahaan beralih dalam semalam. Mereka membantu kami di awal perjalanan untuk menangani dan melacak lonjakan volume panggilan dengan mengonfigurasi backend server. Bahkan, para eksekutif pendukung mereka bekerja lebih keras untuk mewujudkannya. Saat ini, kami telah meningkatkan pendekatan berbasis data kami dengan menggunakan Exotel untuk berbagi dan mengelola masukan bagi para agen untuk mencapai hasil yang diinginkan. Hal ini memungkinkan kami untuk mengidentifikasi area perbaikan dan kekuatan.
Hal terbaik dari Exotel adalah - Click to Call untuk KYC, kampanye IVR, App Bazaar, dashboard Lite, yang secara khusus menampilkan pemantauan aliran panggilan, pemantauan kinerja agen, pelaporan, mudah diatur, dan yang paling penting, dukungan dari manajer akun.
Enhance your customer engagement
with Exotel’s Gen AI Powered VoiceBot.