Confirm the customer’s presence with a simple SMS or automated call. We have seen that including this as a part of your standard operating procedure improves your first attempt delivery rates by upto 18%.
Automating calls & SMS to confirm customer’s presence, or to confirm delivery or even to collect feedback, you can reduce human intervention which reduced manual efforts by to 63%
When you connect delivery personnel with your customers via Exotel, there is no real for either party’s phone number to be revealed. This process of number anonymisation or number masking helps save customer privacy.
Update delivery status in real-time. This can happen over a simple IVR based phone call and doesn’t need internet connectivity. This works seamlessly even in places where internet connectivity is flaky.
Reach more customers faster. Trigger automated alerts, reminders, and more with Exotel’s automated calling system.Explore More
Use our call masking service to connect your customers to drivers, delivery personnel, or vendors – without revealing their personal phone numbers.Explore More
Know which medium of marketing works for youExplore More
Exotel made agent performance monitoring and reporting seamless
The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, reporting, easy to
Exotel goes above and beyond to ensure seamless business operations and customer support
Using Exotel’s contact centre solution was critical for our business continuity at a time when enterprise operations switched overnight. They helped us early during the journey to handle and track
Exotel stands out among cloud telephony providers with exceptional customer support
We have worked with various cloud telephony players, but Exotel has proved to be the most dependable. We like the conversations with the team, the pro-activeness to reduce our costs
Exotel boosts business performance and reduces service cost
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.