At Exotel, we understand the frustration of support engineers, service managers, IT personnel, sales representatives and customers when placed on hold. ExoInsights provides users with just the right and relevant answer, tailored to their specific queries. It simplifies access to accurate information, making the decision-making process more efficient and user-friendly.

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Drive Reliable and Trusted Customer Engagement

40%

Reduction in Agent Workload

25%

Increase in Sales Conversion Rates

20%

Improvement in Collection Efficiency

ExoInsights

ExoInsights is an easy-to-deploy AI Chat agent adept at handling both structured and unstructured data - from knowledge bases to diverse document formats like Excel, PDFs, and HTML.

  • Consolidates information from  diverse sources & formats (Documents, PDFs, Excel, and others)
  • Enhances the capability of Intelligent Virtual Assistants and human agents, equipping them with the knowledge to provide precise, customized responses instantly.
  • Combines the power of advanced data processing capabilities and various open-source Large Language Model (LLM) models. 
  • Ensures that all information, regardless of format, is continually updated and synchronized, maintaining its relevance and accuracy.

Key Capabilities

Comprehension

ExoInsights goes beyond mere text and grasps the essence within various documents. 

 

Strength of language models

Taps into the collective intelligence of LLMs delivering information matching the tone and sentiment of the user.

 

Versatile

ExoInsights effortlessly works with data in multitude formats ranging from Excel to PDF to Websites with utmost proficiency.

Secure and reliable

Being on-prem deployable, adheres to the highest standards of data security and compliance.

Adaptable

Customizable to fit your unique business needs, effortlessly integrate ExoInsights into your existing systems, enhancing your workflow without disruption.

Semantic search

Identifies the section(s) of document relevant to the query based on in-built semantic search capability.

Powering 7000+ Businesses in 60+ Countries

Key Use Cases
Across Industries

Retail

  • Provides instant, detailed answers about products in the catalog.
  • Enhances customer engagement by offering precise product information.

Travel

  • Delivers personalized travel recommendations and advisories.
  • Assists travelers with tailored suggestions, enhancing their travel planning.

 

Financial Services

  • Analyzes customer data and preferences to make responses accurate and relevant.
  • Personalized financial advice, improving customer trust and loyalty.

 

Healthcare

  • Advises on eligible care services and protocols tailored to individual patient needs.
  • Enhances patient care through personalized and accurate healthcare information.

 

Key
Benefits

1

Insight-Driven Approach

Beyond just providing data, this offers deeper insights for more informed decision-making.

2

Efficiency in Insight Gathering

Streamlines the process of collecting valuable insights, saving significant time.

3

Accelerated Decision-Making

Facilitates quicker and more effective decisions with timely information.

4

Enhanced Productivity across Functions

Leads to improved outcomes such as increased conversion rates, faster resolution of issues, and higher customer satisfaction.

5

Hassle-Free, Human-Like Conversations

Hassle-Fee, Human-Like ConversationsOffers a smooth, intuitive conversational experience that feels natural and effortless.

Exotel is a leading Connected Customer Conversation Platform

Embrace the future of customer engagement with ExoInsights. It enhances every conversation, ensuring unmatched satisfaction for both agents and customers

 

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