Trunk
Definition:
In telecommunications, a trunk refers to a communication line that connects a call center’s internal PBX to external networks.
Key Elements:
Capacity Management: Trunks are essential for holding calls in queues and enabling customer access.
SIP Trunks: Modern systems use SIP trunks, which are more flexible and cost-effective than traditional analog lines.
Scalability: Additional trunks can be added to accommodate growing call volumes.
Why a Trunk Matters:
Ensuring adequate trunk capacity is vital for maintaining call quality and preventing customer frustration during peak times.
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