Trunk

Definition:

In telecommunications, a trunk refers to a communication line that connects a call center’s internal PBX to external networks.

Key Elements:

Capacity Management: Trunks are essential for holding calls in queues and enabling customer access.

SIP Trunks: Modern systems use SIP trunks, which are more flexible and cost-effective than traditional analog lines.

Scalability: Additional trunks can be added to accommodate growing call volumes.

Why a Trunk Matters:

Ensuring adequate trunk capacity is vital for maintaining call quality and preventing customer frustration during peak times.