A powerful choice for contact center excellence
For businesses focused on growth and reliability, Exotel offers a superior contact center platform that combines robust scalability with advanced technology. Exotel’s commitment to high performance and flexible scaling helps businesses confidently manage customer interactions, even during peak demand, without compromising on quality.
2000+
contact centre deployments
50m+
daily engagements on voice, messaging & video
99.9%
Reliable cloud network with uptime
2000+
contact centre deployments
50m+
daily engagements on voice, messaging & video
99.9%
Reliable cloud network with uptime
25B+Interactions a year, trusted by the leading brands.
Powerful for enterprises, easy for all
Power your entire customer journey with seamless cloud
99.9% uptime with our patented monitoring, backup routes, and scalable infrastructure, powering 40 million+ calls daily.
Enterprise-grade security with adherence to ISO 27001, ISO 27018, PCI-DSS, VAPT.
Round-the-clock infra-monitoring team to ensure your business continuity never takes a hit.
Frequently asked questions
How does Exotel handle security and compliance?
At Exotel, we prioritize data security, rigorously adhering to industry-leading standards such as ISO 27001, ISO 27018, and PCI-DSS. With AES-256 encryption in place, we safeguard your data from unauthorized access, ensuring the highest level of protection for your business.
Can Exotel provide actionable insights through reporting and analytics?
Yes, Exotel’s real-time reporting and analytics deliver actionable insights, including 100% conversation quality analysis to boost performance. This comprehensive visibility empowers businesses to optimize customer interactions and gain a deeper understanding of their customer service performance.
Does Exotel offer good support?
Exotel delivers 24x7 support with a dedicated Customer Success Manager, providing proactive issue resolution and rapid response times to keep your business running smoothly.
Can Exotel support large-scale operations?
Absolutely. Exotel’s platform is designed with elastic scalability, enabling it to seamlessly handle peak loads, easily managing 40+ million call minutes daily. With Exotel, your contact center can scale smoothly to meet high demand while maintaining top performance, ensuring reliable service even during volume surges.
Ready to switch?
Explore how Exotel can transform your communications reach out to discuss how it fits your business needs.
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