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At Exotel, we build technologies that make communication more human. Every time someone orders food on Swiggy, manages money with Slice, or finds care through Redcliffe Labs or books a ride on Uber, chances are Exotel is powering that interaction in the background.
In 2011, our founders saw how hard it was for businesses to talk to their customers. Setting up phone lines, IVRs, and call centres meant hardware, engineers, and a lot of money. They imagined a simpler world, where any company could build customer conversations using just the cloud. That belief became Exotel.
From the first few calls routed through our servers in Bengaluru to thousands of startups and enterprises relying on us every day, our mission was clear: make business communication simple, reliable, and scalable. Not fancy. Not expensive. Just something that worked every single time.
The company builds the invisible backbone of communication for some of the most loved brands across India and beyond, enabling 25 billion+ conversations a year for 7,000+ businesses across voice, chat, bots, and contact centers -- all with 100% uptime.
We treat our customers like we’d treat a friend with honesty, care, and a deep sense of responsibility. At Exotel, being customer-focused isn’t a function, it’s a mindset. We stay close to their problems, move fast to solve them, and go the extra mile to build long-term trust not just transactions.
We do the right thing, even when no one is watching. Integrity at Exotel means being honest with ourselves, with each other, and with our customers. We speak the truth, own our actions, and make decisions rooted in fairness and transparency, always upholding the trust people place in us.
We win together or not at all. Every success at Exotel is a team sport built on cross-functional trust, shared goals, and seamless handshakes. We collaborate proactively, communicate openly, and work through disagreements with respect, knowing that execution speed and quality improve when we act as one team.
We don’t wait for instructions we take initiative, follow through, and own outcomes end-to-end. At Exotel, ownership isn’t defined by role or hierarchy it’s about stepping up, delivering results, and holding ourselves accountable, especially when things don’t go as planned.
We don’t settle. We push boundaries, challenge the status quo, and constantly look for ways to improve our product, our processes, and ourselves. This hunger to do better not for perfection, but for impact is what keeps us ahead in a competitive world.
We embrace change as a constant and often, as a choice as the world around us is changing. At Exotel, we question what’s not working, experiment without fear, and speak up when it matters. Whether it's changing a process or shifting mindsets, we believe in creating the change we want to see.
Meet the leaders behind Exotel, who bring decades of collective experience in the tech industry. With their guidance, we strive to be the best-in-class cloud communication platform for businesses of all sizes. Our team’s passion for customer success is at the heart of everything we do. We work together to provide personalized and reliable solutions, delivering the best possible experience for our customers.
Shivku is a technology entrepreneur, and the co-founder of Exotel, the leading Connected Conversation Platform. Prior to establishing Exotel in 2011, Shivku worked at Yahoo! and Flipkart, where he gained significant experience in the technology industry. Through his visionary leadership, Exotel has achieved several milestones, including securing $100 million in funding, merging with Ameyo, and acquiring Cogno AI.
Shivku's passion for leveraging technology to solve real-world problems has earned him recognition from prestigious publications such as Fortune's 40 under 40 and CNBC's Young Turk.
Apart from his entrepreneurial endeavors, Shivku is also a technology enthusiast with a keen interest in exploring the latest developments in the field.
Sachin Bhatia is a co-founder and growth strategist with a passion for creating game-changing products. Alongside his fellow IITians, Sachin co-founded Ameyo in 2003, leading the company for over 17 years to become a leading provider of customer engagement solutions in India.
Driven by his hunger for growth, Sachin merged Ameyo with Exotel and acquired Cogno AI to build Asia's largest cloud communication platform.
Outside of work, Sachin enjoys music, dancing, and a good laugh.
Adarsh is a seasoned financial strategist with over two decades of experience driving financial transformation for leading companies such as Blue Yonder, Allianz, and The Math Company. With a proven track record in enabling profitable growth and market leadership, Adarsh has joined Exotel to accelerate the company's journey towards achieving its goals.
As an integral member of the leadership team, Adarsh is committed to driving innovation and delivering high-quality products to users at a faster pace. His expertise in financial management and strategic planning is an invaluable asset to Exotel as the company continues to evolve and expand its reach.
Anil Kumar is a highly accomplished engineering leader with nearly 20 years of experience in the communications sector. As a key member of the Exotel team, he is responsible for driving the development of a reliable and scalable communication platform that meets the needs of our valued customers.
Anil's expertise in communication technologies is unparalleled, with numerous patents and paper publications to his credit. He is committed to staying on the cutting edge of technology and using his skills to develop innovative solutions that drive business growth.
With a passion for engineering and a deep understanding of the industry, Anil is a valuable asset to Exotel, helping the company to continue to push the boundaries of what's possible in communication technology.
Gaurav Agrawal is the Chief Business Officer at Exotel, where he leads the company’s growth across sales, marketing, partnerships, and international markets. Before joining Exotel, Gaurav held leadership roles at Twitter where, he built the Growth Operations function for India from the ground up, driving user acquisition and engagement in a key global market. His career spans strategy, operations, and execution across multiple industries and geographies.
Gaurav’s passion lies in solving complex business challenges and building high-performing teams. Outside of work, he enjoys diving into the latest trends shaping the future of business and technology.
Udit Agarwal is an accomplished marketing leader with over a decade of experience in marketing and business development. With a proven track record of building successful brands and executing effective marketing strategies, Udit has spearheaded successful campaigns for UiPath, Adobe, SAP, and other leading organizations.
As Vice President and Global Head of Marketing at Exotel, Udit is responsible for driving the company's marketing efforts and building brand awareness. He is known for his strategic thinking, innovative mindset, and ability to inspire his team to deliver exceptional results. Beyond his work at Exotel, Udit enjoys spending time with his family and indulging in his passion for cooking.
Sumithra is the Vice President, People and Culture at Exotel, where she leads the company’s people strategy, culture-building, and organizational development. With nearly two decades of cross-industry experience, she has played a key role in shaping HR as a strategic business partner.
Her work spans performance frameworks, value-driven recognition, and transparent people practices—laying the foundation for a high-performance culture. Sumithra blends empathy with accountability, balancing creativity with clarity to drive both engagement and business outcomes.
Passionate about building purposeful teams, she is committed to creating a workplace where people feel empowered, connected, and set up for success.
Our story is still being written.
We believe the future of customer experience lies in the perfect blend of AI intelligence and human empathy. That’s what we build, and that’s what we stand for.
Experience the CX that understands you like a friend.
