The real time QC intelligence for every conversation
Exotel CQA analyzes 100% of conversations across voice and digital channels, turning every interaction into structured, actionable quality intelligence.
25B+Interactions a year, trusted by the leading brands.
Configure fast. Improve continuously.
By analyzing every interaction against structured standards, CQA drives higher CSAT, stronger FCR, fewer repeat contacts, better script adherence, and lower cost to serve.
Quality management on your terms
Self-serve KPI configuration
Create and update KPIs instantly as SOPs evolve
Structured, transparent scoring
Pinpoint breakdowns early to improve FCR and prevent quality drift.
Platform agnostic
Works across stacks. No ecosystem lock-in.
Structured and intelligent QC across every KPI
Conversation Quality Analysis gives you a clear view of quality across strategic, process, and operational KPIs using real customer conversations as the source of truth.
Strategic KPIs
Strategic KPIsUnderstand customer sentiment and intent directly from conversations, without surveys or feedback forms.
Strategic KPIsUnderstand customer sentiment and intent directly from conversations, without surveys or feedback forms.
Process KPIs
Process KPIsDetect where SOPs fail, scripts drift, or escalation patterns increase, before they impact CX at scale.
Process KPIsDetect where SOPs fail, scripts drift, or escalation patterns increase, before they impact CX at scale.
Operational KPIs
Operational KPIsAutomatically analyze 100% of calls and chats to track agent performance, accuracy, and compliance, while reducing QA effort and cost.
Operational KPIsAutomatically analyze 100% of calls and chats to track agent performance, accuracy, and compliance, while reducing QA effort and cost.
Eliminate blind spots and performance drift at scale
Upgrade from sampling to intelligence
Configure in minutes. Eliminate blind spots, and enforce quality across every conversation.
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