Conversations that understand, act, and deliver results
Deliver always-on, goal-driven customer interactions across 100+ languages powered by advanced intent recognition and seamless API integrations.
25B+Interactions a year, trusted by the leading brands.
Built for real conversations, real outcomes
Design intelligent, goal-driven AI chat agent experiences that understand intent and deliver accurate, human-like interactions at scale.
Automate every business touchpoint
- Banking
- Financial Services
- Recruitment & Training
- Insurance
- Retail & Ecommerce
Always-on, secure customer banking
- Support & security: Handle queries, offers, and 2FA-enabled interactions at scale
- Accounts & cards: Manage accounts, statements, and track card applications in real time
- Branch & service requests: Discover branches, book appointments, raise requests via chat
Outcome
Faster resolutions and consistent, secure banking across channels.
Always-on, secure customer banking
- Support & security: Handle queries, offers, and 2FA-enabled interactions at scale
- Accounts & cards: Manage accounts, statements, and track card applications in real time
- Branch & service requests: Discover branches, book appointments, raise requests via chat
Outcome
Faster resolutions and consistent, secure banking across channels.
Faster loans, fewer handoffs
- Apply & track: Apply for loans, check CIBIL scores, track status in real time
- Manage & repay: View repayments, handle prepayments, access loan details
- Documents & support: Upload documents digitally and get instant assistance
Outcome
Accelerated loan journeys with lower friction.
Smarter hiring, backed by signals
- Screen & assess: MCQ tests, AI-led evaluations, video interviews
- Evaluate eeeply: Analyze speech, tone, grammar, and behavior
- Act on insights: AI reports with comparative and module-wise analysis
Outcome
Faster, fairer hiring decisions with better candidate experience.
Guided decisions, built on trust
- Assisted support: Chat, calls, and co-browsing with advisors
- Policy & payments: KYC, renewals, premium payments, document access
- Alerts & education: Fraud alerts, reminders, calculators, and goal planning
Outcome
Higher trust, informed decisions, stronger engagement.
Frictionless buying, end to end
- Pre-purchase support: Product discovery, recommendations, offers, and availability checks
- Orders & fulfillment: Order tracking, returns, refunds, and delivery updates via chat
- Post-purchase care: Issue resolution, feedback collection, and re-engagement
Outcome
Higher conversions, fewer support tickets, better customer retention.
Proven outcomes. Real impact.
JSW MG Motor India Supercharges Service
View Case StudiesAt JSW MG Motor India, our commitment to delivering exceptional customer experiences drives every decision we make. When we identified the need to streamline our customer communications, we sought a partner who shared our vision for service excellence. Through our collaboration with Exotel, we've transformed our customer service operations. The centralized system has empowered our 400+ agents to deliver consistent, high-quality service across all touchpoints. We're proud to see a 22% increase in customer satisfaction. The unique virtual numbers for each dealership have reinforced our brand identity while eliminating customer confusion. This transformation has strengthened JSW MG Motor's position as a customer-centric automotive brand, enabling us to focus on what we do best - delivering exceptional experiences to our customers.
Kapil Bajaj
Head - Digital Transformation and Analytics
JSW MG Motor India Pvt Ltd
Frequently asked questions
What’s the difference between AI bots and Gen-AI Agents?
AI bots operate using predefined rules and basic machine learning models, offering limited adaptability. Gen-AI Agents, powered by advanced language models, understand deeper context, adapt to user behavior, and provide more accurate, dynamic, and human-like interactions, making them ideal for complex customer queries.
How do Gen-AI chat agents improve customer engagement?
Gen-AI chat agents personalize conversations by analyzing customer intent, history, and preferences. They deliver quick, context-aware responses across channels, handle multilingual interactions, and escalate when needed, ensuring a smooth and engaging customer journey.
Can the chat agents integrate with our existing systems?
Absolutely. Exotel’s chat agents integrate with CRMs, ERPs, and other backend systems via APIs. This ensures real-time data access, automates workflows, and provides agents with relevant insights during customer interactions, boosting operational efficiency.
How do Gen-AI chat agents optimize agent performance?
Gen-AI bots take over repetitive tasks like answering FAQs, booking appointments, or sending reminders. They provide agents with real-time customer insights and context during live calls, enabling faster resolutions and allowing agents to focus on high-priority, complex issues.
How is a chat agent different from live chat?
Chat agents provide instant, automated responses 24/7, handling multiple customer interactions simultaneously without human intervention. Live chat, on the other hand, requires human agents, limiting scalability and availability. Chat agents are ideal for handling high volumes of queries, while live chat is best for addressing nuanced or highly personalized concerns.