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CX Pioneers

Why This Event is Different

This isn’t another conference. It’s a closed-door strategy session for Kenya’s top FinTech leaders:

Curated Attendees:

Only 30 seats for CXOs driving digital transformation. By Invite only.

No Vendors, No Pitches:

Pure peer-to-peer strategy sharing.

Private Research:

Kenya-specific AI-CX benchmarks from top performers.

What We’ll Unveil (an exclusive sneak peek)

The AI War Chest

How Leading Kenyan FinTechs Are Deploying AI to:

  • Slash customer acquisition costs by 40%
  • Turn call centers into profit centers
  • Predict churn before it happens.

The Regulatory Edge

How to Implement AI Without Running Afoul of New CBK Guidelines.

After shaping meaningful CX outcomes in Tanzania, we’re now bringing practical learnings and real-world experiences to Kenya’s most forward-thinking FinTech leaders.

Meet Our Speaker and Delegate

Sachin Bhatia

Co-founder & Chief Growth Officer at Exotel

Mamta Jatania

Managing Director at Simba Technology Ltd.

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