Experience the new CX

Easy to Setup, Seamless for customers

Automate up to 60% of routine work, achieve 40% higher productivity, and ROI you can prove - all while making CX smarter and more human.

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25B+ Interactions a year, trusted by the leading brands.

Craft CX that's future-proof by design

Customer expectations have never been higher. Yet most contact centers still run on siloed systems, manual tasks, and fragile infrastructure. Exotel changes that.

Our AI-native, telco-built platform unifies every channel, embeds intelligence into every interaction, and creates harmony between AI agents, human agents, and customers.

The result: Zero dropped calls, faster resolutions, and experiences that feel like they were tailor-made for you.

Explore the Future of CX

Observability that drives continuous improvement
- Monitor 100% of interactions for sentiment, compliance, and quality, in real time.
- Supervisors get dependable dashboards, proactive alerts, and in-call coaching tools.
- Insights flow back into agents, automation, and workflows through a continuous Kaizen loop.
- Result
  15% higher compliance, 20% greater efficiency, and CX that keeps getting smarter month after month with every interaction.
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Personalisation that scales
- Every agent sees a single, reliable source of customer truth across sales, support, and marketing.
- HAI Co-Pilot adds instant context and next-best actions, making agents faster and more confident.
- Campaigns adapt dynamically to real customer interests and evolve with every touchpoint.
- Result
  More relevant experiences, faster resolutions, and personalization that feels truly human.
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Automate where It counts
- Deploy no-code self-serve journeys that launch in minutes, without developer dependency.
- Handle up to 60% of routine queries with AI-powered self-service, Agent Assist, and monitored bot interactions.
- AI manages the repetitive, freeing humans to focus on high-value conversations.
- Result
  50% higher productivity, always-on 24/7 support, and AI-human harmony that makes every conversation seamless.
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Built on trust. Ready for tomorrow

With Exotel, reliability is non-negotiable

99.9%

Uptime ensures consistent performance

Local and global compliance adherence

Seamless scalability for growing needs

Cloud-native and API-first platform

Dependable

Interactions throughout the system

Disaster recovery and failovers by design for business continuity

Enterprise-grade encryption for data security

Proven outcomes. Real impact.

JSW MG Motor India Supercharges Service

With our collaboration with Exotel, we've transformed our customer service operations. The centralized system has empowered our 400+ agents to deliver consistent, high-quality service across all touchpoints. We're proud to see a 22% increase in customer satisfaction.
Kapil BajajHead - Digital Transformation and Analytics
JSW MG Motor India Pvt Ltd

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Conversational AI Boosts Future Generali's Sales Conversion by 20%

Exotel's innovative solutions have truly elevated our service delivery, ensuring that our customers receive the best possible experience.
RuchikaChief Marketing, Customer and Impact Officer
Future Generali India Insurance

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Scalable Cloud Contact Center Boosts Shaadi.com's Customer Coverage by 20%

Exotel's Enterprise Contact Center and Cloud Telephony platform have enabled us to manage high volumes of user inquiries effectively, ensuring quick response times.
Nilesh BorgharkarSr VP Customer Support and Service
Shaadi.com

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Piramal Finance Boosts Customer Engagement by 22% with Exotel's Conversational AI

Our partnership with Exotel has been a game-changer for Piramal Finance. The implementation of Exotel's solutions has dramatically improved our customer engagement and operational efficiency
Shikha MittalHead Product (WhatsApp & Application)
Piramal Capital & Housing Finance Limited

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Exotel Helps Shiprocket Deliver Happiness to 24,000+ Pin Codes Across India

Using Exotel's IVR and SMS services has significantly enhanced our customer engagement. The real-time responses we receive from buyers have skyrocketed, and the overall SMS delivery has greatly improved.
Vivek ThotaProduct Director
Shiprocket

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Ready to reinvent your CX?

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