on voice, messaging &
Contact center software solution is a modern-day software that empowers enterprises to manage omnichannel customer support from one place. Using a contact center solution, agents will have a 360-degree view of every customer, enabling them to address queries quickly and effectively.
Wave off third-party dependency. From calls, videos, SMS to WhatsApp, and conversational AI bots – get all channels from a single vendor in a single browser.
Flexibility, 99.8% uptime, backup routes, clean APIs, telco lines, and crisp data architecture – fuel your success on a powerful platform.
Power complete customer journey with our cloud communication platform, contact center solution, and conversational AI bots in one place.
Shield your business & data from security breaches. Get enterprise-grade security with adherence to ISO 27001, ISO 27018, PCI-DSS, VAPT, and GDPR.
Make better business decisions using actionable insights, reports & communication details to evaluate your key performance metrics.
Communicate within your favorite apps using native and custom plugins by integrations with CRM, Helpdesk & custom apps.
Manage SMS, WhatsApp, voice calls, video conferencing and more from one interface.
From messaging apps like WhatsApp to various CRM/helpdesk software, integrate all your channels into one interface.
Personalise your welcome message, and route the customer to the right agent seamlessly.
Streamline your process and save agent time with automated SMS, pre-recorded calls and auto-dialers.
Automatically record all incoming and outgoing calls, whether you need them for training or conflict resolution.
Build your call flow, set up voicemail, custom greetings etc., without needing a developer.
We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents.
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
Since deploying Ameyo solution – IVR interactions increased almost 20%, taking from physical and costly agents to self-service. The way we configure the IVR system is very smooth and drag & drop and doesn’t involve IT & engineers.
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
It has been a fantastic ride with Ameyo. Now we are able to answer 95% of our calls within 20 seconds and have also improved agent utilization by 80%.
Best success rates, voice quality and reduced latency
Best in class uptimes of 99.94% including operator uptimes
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Grow at will, expand without worrying about infrastructure
24×7 customer support via phone, email and Twitter
Easy to understand, detailed reports sent every day