Top 10 Call Centres in India

India has long been at the forefront of the global IT and ITES revolution, and the call center industry has played a pivotal role in this growth. Today, India is one of the most sought-after destinations for outsourcing customer support, technical assistance, and telemarketing services. With over 3 million professionals employed in the BPO sector and revenue exceeding $253.9 billion, India stands out for its scale, efficiency, and global impact.

What makes a call center in India so appealing to global enterprises? It’s a mix of cost-effectiveness, high English fluency, a tech-savvy workforce, and strong infrastructure. Moreover, the adoption of cutting-edge technologies such as cloud telephony, AI-powered bots, and omnichannel support has helped Indian call centers evolve into strategic CX partners. From startups to Fortune 500 companies, businesses around the world rely on Indian call centers to deliver consistent, round-the-clock customer engagement.

This blog explores the top call centers in India and why the country continues to be the global epicenter of outsourcing excellence.

Here are top 10 call centers in India

1. Genpact Ltd

Genpact began as a business unit within GE and has grown into one of the most respected BPO providers globally. Known for digital transformation, Genpact combines AI, analytics, and automation with human insight to solve complex business problems.

2. WNS Global Services

WNS is a global BPM leader offering services across finance, healthcare, travel, and insurance. With delivery centers across India, WNS emphasizes domain-specific solutions and cutting-edge analytics to help clients make data-driven decisions.

3. 3i Infotech

3i Infotech offers a blend of IT and BPO services. The company provides inbound and outbound customer service, tech support, and collections services, focusing on BFSI, telecom, and government clients. Their centers in Mumbai and Chennai are especially renowned.

4. TCS BPO (Tata Consultancy Services)

TCS BPO leverages the brand strength of Tata Group to provide scalable solutions across the globe. With expertise in data entry, customer support, F&A, and IT support, they are a preferred partner for Fortune 500 companies.

5. IBM Daksh

Now integrated under IBM India, IBM Daksh is a pioneer in business process outsourcing. It provides multilingual customer support and technical helpdesk services, making it a trusted partner for IT and telecom enterprises worldwide.

6. [24]7.ai

[24]7.ai is known for combining AI-powered tools with live agent support to deliver superior customer experiences. Its AI chatbots, predictive analytics, and contact center automation solutions are widely used in retail, banking, and travel.

7. Aegis Ltd (now Startek)

Aegis, now part of Startek, specializes in omnichannel customer engagement. It offers services in 18+ languages and serves industries such as telecom, retail, and healthcare. Their workforce is trained in emotional intelligence and active listening.

8. Infosys BPM

Infosys BPM is a global outsourcing player providing services like F&A, customer interaction services, HR outsourcing, and procurement. Their operations follow Six Sigma methodologies, ensuring continuous improvement and quality.

9. Firstsource Solutions

Firstsource is a customer-centric outsourcing firm focusing on healthcare, banking, and telecommunications. With over 50 delivery centers, it supports digital transformation with tools like RPA, AI, and advanced analytics.

10. Wipro BPO

Wipro BPO is a major division of Wipro Ltd, providing multilingual support across 175+ countries. Their strong tech background allows them to integrate digital innovation into traditional contact center operations.

Almost all of these enterprises have their operational centres across globe and are listed in NASSCOM. You can expect these services like Customer Care, Technical & Product Support, Acquisition & Sales etc. Being an MNC the typical charges for their services is also pretty high in accordance with global standards.

Wondering why are the prices towering? If you had a chance to look at movie named Outsource you may get an idea. Although it’s more of a pun, these resources are required especially for training.

After reading all through this you may wonder is there any other solution? What if I do not have so much money to expand? So, How to compete with these top 10 call centers in India. Well, there is a solution available. Read on.

Welcome to the world of cloud. With the advent of technology like cloud telephony, there are service providers (like us) which may provide solutions at much cheaper cost.  The features which are offered can help you to have a call centre of your own. You can have a single for your business; map this number to multiple tele-callers at your end; have an IVR routeing facility. In addition, you can have other useful facilities like call conferencing, call recording helping you to be more efficient. With API integrations your existing set-up will not go in unused.  With all of this, you can have a direct control of the proceedings and provide higher level of customer satisfaction, thereby increasing your business. Remember, the customer is the King and you can’t ignore them.

Frequently Asked Questions 

Q1: What is a call center, and how does it work?
A call center is a centralized hub where customer interactions—via voice, chat, or email—are managed. Indian call centers typically operate using cloud telephony systems, CRMs, and workforce management tools to streamline support and sales functions.

Q2: What types of call centers operate in India?
India hosts both inbound (customer service, technical support) and outbound (sales, lead generation, collections) call centers, as well as blended centers that do both.

Q3: Which industries outsource to Indian call centers?
Major sectors include e-commerce, telecommunications, BFSI (Banking, Financial Services, and Insurance), healthcare, and retail.

Q4: How can I choose the best call center in India for my business?
Evaluate based on:

• Industry expertise

• Scalability

• Technology stack (cloud telephony, CRM, etc.)

• Data compliance (e.g., GDPR, HIPAA)

• Proven track record

Q5: Are Indian call centers adopting AI?
Yes. Many top call centers in India now use AI-based voicebots, chatbots, predictive analytics, and agent-assist tools to improve efficiency and customer satisfaction.

Q6: What’s the future of call centers in India?
India’s call center industry is shifting toward AI-powered, omnichannel, and multilingual support. With increased demand for personalized CX, the sector is expected to grow steadily through 2030.