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Unpacking Trends & Insights in AI and Customer Engagement

The CPaaS Evolution: Frost Radar™ 2025 Highlights the Shift to Intelligent, Outcome-Driven Engagement

The Frost Radar™: Communications Platform as a Service (CPaaS), 2025 report by Frost & Sullivan confirms a profound structural evolution in the CPaaS market. Programmable communications are no longer merely a set of APIs for transactional messaging; they have become a strategic backbone for digital transformation, driving quantifiable business outcomes. 1. The Strategic Imperative: Outcomes […]

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