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Unpacking Trends & Insights in AI and Customer Engagement

Breaking Down the Building Blocks of Voice: Inside Exotel’s Legs API

Every voice interaction is built on two halves — or call legs. One leg connects the customer to the platform, and the other connects the platform to the agent, IVR, or AI assistant. Together, they form the foundation of programmable voice. Exotel is introducing a new suite of APIs — the Legs APIs — that […]

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