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Exotel has acqui-hired the core team of Dubverse to strengthen its voice AI and conversational intelligence capabilities.
The move accelerates the development of real-time Conversational Quality Analytics (CQA) for enterprises.
It reinforces Exotel’s AI-first roadmap, enabling smarter, multilingual customer engagement at scale.
Exotel today announced the acqui-hire of the core team from voice AI startup Dubverse, including co-founders Anuja Dhawan and Varshul Gupta, to strengthen its AI-led customer engagement capabilities.
The Dubverse team brings deep expertise in speech and language AI, particularly in building scalable, multilingual voice systems for real-world enterprise use cases. Their addition marks a significant step in advancing Exotel’s conversational intelligence and real-time analytics capabilities.
With this acqui-hire, Exotel will accelerate the evolution of its Conversational Quality Analytics (CQA) enabling enterprises to analyze 100% of customer interactions in real time, move beyond sample-based QA, and unlock actionable insights at scale.
“Most enterprises today lack visibility into the majority of their customer conversations,” said Shivakumar Ganesan, CEO & Co-founder, Exotel. “The Dubverse team brings exceptional depth in voice and language AI, which will significantly accelerate our ability to deliver real-time, AI-driven conversation intelligence.”
Their combined expertise will play a key role in shaping Exotel’s next phase of AI innovation.
By integrating Dubverse’s capabilities in multilingual voice generation, speech synthesis, and conversational AI, Exotel aims to solve key enterprise challenges:
This move enables a shift from reactive support to proactive, AI-driven customer engagement and decision-making.
This acqui-hire reinforces Exotel’s focus on building an AI-first customer engagement stack where every conversation becomes a source of insight, automation, and business impact.
In today's dynamic business landscape, customer expectations are constantly evolving. Businesses face the challenge of balancing the need for increased revenue, optimised costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering a comprehensive AI-powered communication solution designed to address all three!
We leverage the cutting edge of AI to create co-pilots. These intelligent assistants seamlessly integrate across all communication channels (omnichannel), enabling hyper-personalized interactions with every customer. Imagine empowered agents receiving real-time guidance, leading to faster conversions and improved lead nurturing.
Exotel's impact extends far beyond the agent experience. AI co-pilots automate repetitive tasks, freeing up valuable resources and reducing operating costs. Additionally, AI-powered self-serve options empower customers to find answers independently, boosting overall CX. Exotel goes beyond just technology. We partner with you to craft customised solutions that unlock the true potential of AI-driven communication.
Let Exotel be your guide through the ever-changing business landscape and a partner for all things from customer engagement to customer experience. We'll help you achieve your unique goals while empowering every conversation like a friend.
For more info, visit: https://exotel.com
