About this Report:

The Frost Radar™: Communications Platform as a Service, 2025 evaluates 23 leading CPaaS providers on growth, innovation, and AI readiness.

  • The report highlights the market’s shift from transactional APIs to AI-powered engagement orchestration.

  • The convergence of CPaaS with CCaaS.

  • The rising importance of trust, security, and network APIs in shaping enterprise communications.

Exotel is redefining CPaaS with AI-powered journey orchestration.

The result? A clear picture of where the CPaaS market is heading and why Exotel stands out.

“Frost & Sullivan positions Exotel as a Leader with strong upmarket momentum across APAC, Middle East & Africa.”

What Sets Exotel Apart

  • A Unified Full-Stack: CPaaS + CCaaS + Conversational AI

  • Harmony AI Framework for Intelligent, Outcome-Driven Engagement

  • A Pragmatic ‘Augment First, Modernize Later’ Enterprise Approach

Exotel is redefining CPaaS with AI-powered journey orchestration.

Who Should Read This Report

CX leaders, digital teams, product owners, and IT decision-makers looking to:

  • Adopt AI-first communication

  • Benchmark CPaaS vendors

  • Understand the market’s next big shifts

  • Evaluate Exotel’s full-stack customer engagement capabilities

Is your enterprise ready for the shift from transactional communications to AI-powered engagement orchestration?

Get the Full Frost Radar™ Report

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