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Exotel has launched Harmony, an AI-native customer experience platform unifying voice, messaging and conversational intelligence. It brings real-time customer memory, sentiment and context across every interaction. Enterprises can scale automation with human-assisted AI, improving productivity and reducing fragmentation. Harmony marks a major leap in Exotel’s vision to deliver intelligent, empathetic and unified CX for the enterprise market.
Exotel has announced the launch of Harmony, a next generation AI powered customer experience platform that unifies voice, messaging, conversational intelligence and human in the loop orchestration into a single operating system. Harmony marks a major step in Exotel’s journey toward becoming a full stack AI first CX platform for the enterprise market.
Thanks to its context aware design, Harmony enables brands to scale automation without losing empathy. The platform ensures that every conversation is enriched with real time customer memory, sentiment, intent and persona insights.
Most enterprises today struggle with fragmented systems and context loss across touchpoints. Harmony solves this by bringing all customer conversations, signals and memories into a single, intelligent orchestration layer.
The platform is built on three foundational principles: Intelligence, Unity and Empathy.
With Harmony, enterprises can expect:
Exotel currently enables more than 25 billion interactions annually for 7,000 plus brands across sectors like BFSI, e commerce, healthcare and logistics.
Sachin Bhatia, Co Founder and Chief Growth Officer at Exotel, said:
“With Harmony, we are not just adding AI into the workflow. We are redesigning how enterprises think about customer engagement. Every conversation should feel seamless and understood. Harmony brings together automation, emotion and intelligence to make that possible.”
Mohit Jamwal, VP, Solution Strategy and Product Marketing, added:
“Harmony is built for the next decade of customer experience. It enables developers and customer facing teams to build journeys that learn, adapt and deliver real time value. Automation becomes meaningful only when it understands context. That is exactly what Harmony is designed to do.”
In today's dynamic business landscape, customer expectations are constantly evolving. Businesses face the challenge of balancing the need for increased revenue, optimised costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering a comprehensive AI-powered communication solution designed to address all three!
We leverage the cutting edge of AI to create co-pilots. These intelligent assistants seamlessly integrate across all communication channels (omnichannel), enabling hyper-personalized interactions with every customer. Imagine empowered agents receiving real-time guidance, leading to faster conversions and improved lead nurturing.
Exotel's impact extends far beyond the agent experience. AI co-pilots automate repetitive tasks, freeing up valuable resources and reducing operating costs. Additionally, AI-powered self-serve options empower customers to find answers independently, boosting overall CX. Exotel goes beyond just technology. We partner with you to craft customised solutions that unlock the true potential of AI-driven communication.
Let Exotel be your guide through the ever-changing business landscape and a partner for all things from customer engagement to customer experience. We'll help you achieve your unique goals while empowering every conversation like a friend.
For more info, visit: https://exotel.com
