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CX Pioneers

After our Azam TV revelations in Tanzania's CX landscape, we're bringing these breakthroughs to Zambia's most forward-thinking leaders.

To give Zambia’s top customer experience architects:

Unfiltered peer exchanges (No vendors. No spectators.)

Your personal CX challenge solved live (Bring your biggest pain point)

Confirmed Attendees Include:

We’ve reserved seats exclusively for:

Chief Experience Officers from Zambia’s Top 5 Financial Institutions

Heads of Digital Transformation scaling next-gen healthcare/EdTech

Customer Growth Leaders from commerce giants redefining engagement

5 Wildcard Seats for rising disruptors

What We’ll Reveal (an exclusive sneak peek)

The Profit Shift

  • Turn cost centers into revenue drivers using AI
  • 40-60% lower service costs while improving satisfaction scores

The Churn Killer

  • Predict at-risk customers
  • Proven save tactics that work across Zambian consumer segments

The Compliance Hack

  • Deploy AI without violating BoZ/ZICTA/Healthcare data rules
  • One regulatory framework for all industries

The Future Channel

  • Why WhatsApp + AI now handles CX interactions in Zambia
  • Single-platform Omnichannel blueprint