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Future-Ready Customer Engagement: AI and Human Harmony

12th May, 2025

9:15 am to 2:00 pm [Kuwait time]

Courtyard Marriott Hotel, Kuwait City, Kuwait

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Overview

Join Exotel and the Future Communication Company (FCC) for an exclusive roundtable event in Kuwait designed for visionaries in Customer Experience, Business, and Technology. Discover how a seamless blend of AI and human insights can transform customer engagement across industries. This event focuses on actionable strategies to personalize, observe, and automate interactions to drive exceptional customer experiences.

Key Insights

Personalization at Every Touchpoint

  • Learn to create personalized experiences throughout the customer journey.
  • Implement context-aware contact centers for meaningful interactions.

Enhanced Observability with Conversation Quality Analysis (CQA)

  • Track and analyze customer-agent interactions to improve service quality.
  • Utilize CQA insights to enhance agent performance and customer outcomes.

Efficiency through Automation with Voice Bots

  • Discover how voice bots handle routine queries, freeing agents for complex tasks.
  • Streamline operations to enhance customer satisfaction with instant support.

Data-Driven Decision Making

  • Leverage AI insights for proactive strategy adaptation based on customer behavior.
  • Make informed decisions that align with evolving customer needs.

Speakers

Sachin Bhatia

Sachin Bhatia

Mr Sulaiman AlArouj

Mr Sulaiman AlArouj

Mohammed Ismail BLUSHi

Mohammed Ismail BLUSHi

Session Moderator

Nikhil Sharma

Nikhil Sharma

Event Schedule

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