Powering 7000+ Businesses in 60+ Countries

Don’t Just Keep Up, Lead– Gen AI Bots for Rapidly Changing Landscapes

Seamless Automation Across Every Business Touchpoints

  • Banking
  • Financial Services
  • Recruitment & Training
  • Investment & Insurance

Comprehensive Solutions for Banking

Comprehensive Solutions for Loan Management & Financial Services

Comprehensive Solutions for Investment & Insurance

Tailored Conversations, Tangible ROI

Why Choose Exotel's GenAI Chatbot?

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Omnichannel Communication with Context

Exotel unifies channels like web, phone, WhatsApp, and other social platforms, ensuring conversations remain contextually intact across transitions.

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Powerful NLP with Advanced LLMs

Exotel’s Gen-AI bots leverage NLP and LLMs for precise intent recognition and human-like understanding, even in vernaculars. Real-time NLU feedback lets bots handle complex queries with unmatched accuracy and efficiency.

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Mandate-driven Bots to Reduce Miscommunications

Exotel’s low-code editor enables quick design and deployment of multilingual chatbot workflows while defining clear objectives to ensure bots stay focused, delivering accurate, efficient, and purpose-driven interactions.

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Quality Analytics and Reporting

Gain real-time insights into chatbot performance with advanced analytics. Customize and schedule ad-hoc reports to stay informed and drive faster, data-backed decisions.

FAQs

Dive into our FAQ section for more information

AI bots operate using predefined rules and basic machine learning models, offering limited adaptability. Gen-AI bots, powered by advanced language models, understand deeper context, adapt to user behavior, and provide more accurate, dynamic, and human-like interactions, making them ideal for complex customer queries.

Gen-AI chatbots personalize conversations by analyzing customer intent, history, and preferences. They deliver quick, context-aware responses across channels, handle multilingual interactions, and escalate seamlessly when needed, ensuring a smooth and engaging customer journey.

Absolutely. Exotel’s chatbot integrates seamlessly with CRMs, ERPs, and other backend systems via APIs. This ensures real-time data access, automates workflows, and provides agents with relevant insights during customer interactions, boosting operational efficiency.

Gen-AI bots take over repetitive tasks like answering FAQs, booking appointments, or sending reminders. They provide agents with real-time customer insights and context during live calls, enabling faster resolutions and allowing agents to focus on high-priority, complex issues.

Chatbots provide instant, automated responses 24/7, handling multiple customer interactions simultaneously without human intervention. Live chat, on the other hand, requires human agents, limiting scalability and availability. Chatbots are ideal for handling high volumes of queries, while live chat is best for addressing nuanced or highly personalized concerns.

Customer Experiences That Speak Volumes

Unleash the power of Gen AI

Create smarter conversations for faster resolutions with generative AI-powered chatbot

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