google-verified-calls

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Win customer trust and improve call answer rates with Exotel + Google’s Verified Calls

Give your customers the confidence to answer your business calls with verified branding, along with a reason for calling.

 

Exotel and Google Verified Call

Who’s on the line, please?

91%

of businesses say that outbound calls are important to meet their customer success goals.

87%

of consumers are unlikely to pick up anonymous calls without a valid ID.

Who’s on the line, please?

91%

of businesses say that outbound calls are important to meet their customer success goals.

 

87%

of consumers are unlikely to pick up anonymous calls without a valid ID.

Improve your calling efficiency across functions

Better Pickup rates with Google Verified Call

Better Pickup Rates

With call reason and verified identity, customers are at ease to pick up your business calls. This automatically means better engagement and conversion rates.

Win customer trust with verified branding in business call

Win Customer Trust with Verified Branding

The verified identity signals your consumers that you are a legitimate business. Trust is established with the consumer by displaying the details of your business and why you’re calling on their screen in real time.

Safe Conversation with Google Verified Call

Safer and Confident Conversations

Confirming the identity of your business in real time not only establishes trust with the customer, but it also ensures safer phone calls. This increases their confidence and faith in the overall communication process, and towards your business as well.

Transform the customer-calling experience using these Google’s Verified Calls features:

Brand name and Logo in Google Verified Call

Brand Name + Logo
An incoming verified call on a customer’s phone clearly shows the brand logo and name, establishing the brand in the customer’s mind.

 

Verified identity with GVC

Verified Tick
A verified identity with a tick mark ensures the legitimacy of the call and helps prevent spoofing.

 

Call Reason displayed with Verified call feature

Call Reason

The reason behind the call sets context for customers. This gives them the information and confidence to answer the call.

 

GVC works with Android phone app

Works with Phone App on Android
Verified Calls is presently available on Android devices via Phone App by Google, and comes preloaded on many Android devices.

 

How does Exotel + Google’s Verified Calls work?

Exotel takes account information from GVC server
1

Exotel collects your account information – logo, name, exotel numbers & call reason to create an agent on Verified Calls server.

2

Before the customer call leg is initiated, Google’s Verified Calls server receives your – business number, the customer’s number, and the reason for calling. This information is then communicated to the customer’s Google Phone App.

GVC server gets business info and send to Google Phone App
Customer call leg connected
3

Just when the customer call leg is initiated via a connect applet or call API, the Phone App in their mobile device matches your business information (which Google received) with the incoming call data.

4

Once the matching is complete, it’s displayed as a Verified Call.

Verified Call by Google

Here’s what our customers have to say

Chirag Patel


Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.


Engineering Manager, 1mg

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Prateek Jain


The number masking feature has been a very worthy addition to making our customer experience even better.


Former Associate Director - Driver Experience, Olacabs

Kumar Vinod


We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


Senior Manager - Operations, redBus

Rajkishan


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.


Senior Manager - Operations and Strategy

Praveen Kumar


Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


Assistant Vice President, Quikr Services

Ranjana DK


An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.


Sales and Marketing Manager, T0rq03 Sports & Adventures

Satish Chugh


Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.


Senior Manager- Last Mile Design, Ekart

practo-exotel
pbx-supplier-india

FAQs

Where is Google’s Verified Calls service available?

Verified Calls by Google has now been made available in India, the US, Mexico, Brazil, and Spain. However, do not worry as there are many more countries to come soon. The Google team is continually taking steps to increase the number of eligible users, and we will keep updating those here.

What is the pricing?

Contact our sales for the pricing.

 

Contact our sales

How does Google’s Verified Calls work with Exotel?

The Verified Calls API has been integrated with the Exotel Connect use case. This means all calls your business makes from the Exotel platform can be verified for the tenants that have the feature enabled.

Is it available on iOS or Apple devices?

No, Google’s Verified Calls is available via Google’s Phone app on Android, which comes pre-loaded on many Android devices in these markets.

What makes Google’s Verified Calls different from a regular Caller ID?

A Regular Called ID usually provides the registered details of the business, however they fail to communicate information further beyond that. 

A Verified Caller ID by Google, on the other hand, provides:

Branding: Clearly displays the name and logo for the business to help in recognition. 

Verification: The verified tick mark clearly communicates that the business is authentic, so that customers know when to pick up the phone. 

Context: This goes the extra mile and gives the customers the reason why the business is calling them.

We’ve helped 6,000+ companies worldwide to simplify their business communication strategy.

Let’s see how can we help your business.

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