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Use AI-powered solutions to integrate customer history and preferences into each conversation, enabling personalized, insightful, and profitable interactions.

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Powering 7000+ Businesses in 60+ countries

Drive Reliable and Trusted Engagement at Scale

20 Bn+

Annual engagements over voice, messaging & video

1,15,000+

Agents on cloud

4 Bn+

Queries resolved by AI bots

125 Mn+

Hours of call duration

700 Mn+

People connected

Let customer service directly contribute to the
company's bottom line with Exotel

With self-service, chatbots, and IVR deflecting calls to WhatsApp, turn costly inbound into cheaper outbound.

Boost your competitive edge by enabling seamless outsourcing to multiple BPOs and quick transitions, ensuring operational excellence and consistent service quality.

Let customers enjoy a unified experience, regardless of the platform they choose, while agents effortlessly access the complete context. It's a win-win-win: effortless for customers, straightforward for agents, and informed for field service.

Pivot your CS from merely answering calls to boosting retention, securing more upsells, and significantly improving customer satisfaction scores. Make it more about delivering measurable value and shaping customer experiences that last.

With self-service, chatbots, and IVR deflecting calls to WhatsApp, turn costly inbound into cheaper outbound.

Boost your competitive edge by enabling seamless outsourcing to multiple BPOs and quick transitions, ensuring operational excellence and consistent service quality.

Let customers enjoy a unified experience, regardless of the platform they choose, while agents effortlessly access the complete context. It's a win-win-win: effortless for customers, straightforward for agents, and informed for field service.

Pivot your CS from merely answering calls to boosting retention, securing more upsells, and significantly improving customer satisfaction scores. Make it more about delivering measurable value and shaping customer experiences that last.

Gain, entertain, and retain while smoothing out the wrinkles from the customer journey

Customer Onboarding

Streamline customer onboarding for a hassle-free experience

  • Chatbots to cut through the initial confusion, guiding newbies through your product.
  • Voicebots for quicker onboarding and answering queries in real-time.
  • Self-service IVRs put customers in the pilot seat, streamlining setup with minimal agent involvement.
  • Co-browsing brings agents and customers together, navigating onboarding complexities screen by screen.
Upsell Opportunities

Drive higher product adoption for bigger upsell opportunities

  • Advanced algorithms to detect customer intent, tailoring product suggestions as per their needs. 
  • Automated reminders to keep your product top-of-mind, encouraging product adoption and stickiness.
  • Conversation transcription and summarization to gather insights on customer behavior and fine-tune for targeted improvements.
Better Retention

Foster positive customer relationships for better retention

  • Instant feedback through calls and WhatsApp post-interaction to gauge customer satisfaction and address concerns promptly.
  • Data-driven insights to create a valued customer experience with personalized call and message campaigns.
  • Predictive analytics to reduce dissatisfaction and churn by anticipating customer issues before they escalate.
  • Advanced dialing solutions that safeguard customer privacy without compromising contact quality.

Chat with an Exotel expert for a 30-minute strategy session at no cost

Talk to an expert

Go beyond answering calls and bridge exceptional customer service with revenue goals

Empower your team with 360° customer insights

Unify interactions across all channels into one view for better visibility into customer journey and streamline problem resolution with personalization.

Let agents lead with strategy while AI tackles repetitive tasks

Use AI-powered chat and voice bots for self-service, offering customers instant solutions while significantly lightening the load on live agents.

Offer uniform and seamless experience across channels

Ensure customers switch seamless between channels without repeating information, boosting satisfaction and resolution time.

Utilize deep insights to fine-tune service strategies

Advanced analytics that offer real-time data and insights into customer behavior, agent performance, and service trends to make data-driven decisions.

Future-proof your customer service with scalability & flexibility

Scale easily with business growth and adapt to changing market demands, including support for new communication channels and integration with existing business systems.

Proud to be Leader on G2 Crowd

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