With an array of communication channels, innovative tools, tailored solutions and personalized support, you can take charge of Collections operations like never before.
Annual engagements over voice, messaging & video
Agents on cloud
Queries resolved by AI bots
Hours of call duration
People connected
An erratic approach inflates DSO (Day Sales Outstanding), wasting resources. Exotel’s orchestrated approach to sending timely voice and message notifications across channels, ensures all dues are tracked, shifting from reactive to proactive, reducing DSO and boosting efficiency in collections.
Soaring collection costs from random channel usage and agents lacking context, leads to inefficiencies. Exotel's platform auto-assigns tasks based on agent skills and provides detailed customer histories, making conversations contextual and more effective, thereby reducing operational expenses.
Manual efforts and unclear follow-ups overwhelm both customers and agents. Exotel’s advanced allocation algorithm aligns cases to ideal agents with omnichannel and contextual capabilities for impactful conversations, fostering customer relationships with empathy and precision.
Collection demands strict adherence to laws and regulations. Exotel ensures compliance by recording every conversation accurately, offering transparency and aligning with legal standards. Its secure data management reduces the risk of potential faults and penalties.
Utilize AI and analytics for deep insights into debtor behaviour. Anticipate customer needs, tailor approach, and mitigate risks effectively
Trigger notifications, and follow-ups across messaging, voice and other communication channels. Ensure effective communication channels, streamline the collections process for maximum efficiency
Hyper-personalize conversations to build trust. Customize messaging, offer flexible payment options, provide support for customer relationships, fostering trust and loyalty
Craft strategy for customer segments for prioritizing collections and optimal resource allocation both human and non-human
Monitor collections performance in real-time using robust dashboards and reporting tools. Track metrics, assess progress, and optimize strategies for improved results
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+91-808 8919 888
+91-808 8919 888
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