Annual engagements over voice, messaging & video
Agents on cloud
Queries resolved by AI bots
Hours of call duration
A cloud contact center solution manages your complete customer communication, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications—all facilitated through an internet connection.
Unlike on-premise PBX systems, cloud contact centers eliminate the need for telecom hardware procurement, installation, and upkeep. Cloud contact centre solution minimizes your deployment time, demands zero upfront cost, increases operational scalability, and gives the flexibility to communicate from anywhere, anytime.
Whether the customer contacts you on Twitter or through the toll-free number, they can have continuity of the conversation. This makes it easier for agents to resolve queries and for customers to get them resolved.
Your agents no longer need to switch between different screens and apps to get the information they need. This saves them time, which they can use to focus on engaging with the customer.
With a virtual contact center solution, you can get advanced analytics for all your communication channels, measuring business KPIs effectively.
As your business grows, your cloud-based contact center solution can grow with it. Without investing in new infrastructure, network or devices, you can scale effortlessly.
Cloud contact centers can easily scale up or down to accommodate changing business needs. They offer flexibility in adding or removing agents, lines, and features without the need for costly infrastructure changes.
Cloud-based contact centers eliminate the need for expensive hardware installations and maintenance. By leveraging the cloud, businesses can reduce upfront costs and pay only for the resources they use, resulting in significant cost savings.
It provides built-in redundancy and failover mechanisms, ensuring high availability and uninterrupted service even during outages. This helps maintain customer satisfaction by minimizing communication disruptions.
Seamlessly integrate various communication channels such as voice, email, chat, social media, and SMS. This enables businesses to offer a consistent and integrated omni-channel customer experience.
With cloud contact centers, agents can work from anywhere with an internet connection. This allows businesses to tap into a larger pool of talent, maximize productivity, and offer around-the-clock customer support.
Cloud-based contact center provides robust analytics and reporting capabilities. Businesses can gain insights into agent performance, customer satisfaction, call volume, and other important metrics to optimize operations and make data-driven decisions.
Manage SMS, WhatsApp, voice calls, video conferencing and more from one interface.
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From messaging apps like WhatsApp to various CRM/helpdesk software, integrate all your channels into one interface.
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Personalise your welcome message, and route the customer to the right agent seamlessly.
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Streamline your process and save agent time with automated SMS, pre-recorded calls, and auto-dialers.
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Automatically record all incoming and outgoing calls, whether you need them for training or conflict resolution.
Build your call flow, set up voicemail, custom greetings etc., without needing a developer.
Reliable Cloud Network with 99.99% Uptime: Get top-notch connectivity with Exotel's solution, backup routes, and flexible infrastructure, ensuring 99.99% uptime for over 40 million daily calls, far surpassing traditional providers.
High Data Privacy & Security: Protect your business and data from security breaches by implementing enterprise-level security measures compliant with ISO 27001, ISO 27018, PCI-DSS, VAPT, and GDPR standards.
100% Compliant Virtual Telecom Operator: Experience India's only ULVNO-licensed operator, Exotel, for a versatile, cost-effective, and compliant internet calling solution, offering cloud-based software, infrastructure, bots, and telecom lines.
Round-the-clock infra monitoring: A dedicated team constantly monitors the infrastructure to ensure your business operations remain uninterrupted.
Single Vendor. Single SLA: Say goodbye to dependence on third-party providers. Consolidate all your communication channels, including calls, videos, SMS, WhatsApp, and conversational AI bots, with a single vendor directly from your browser.
Endless possibilities with quick integration: Enhance your communication seamlessly across all your preferred applications using both pre-built and customized plugins integrated with CRM, Helpdesk, and other custom apps.
Learn how cloud contact center works and how you can benefit from it in this video.
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Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
24×7 customer support via phone, email and Twitter
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Easy to understand, detailed reports sent every day
ISO 27001:2013 certified information security management system
An on-premises contact center is built and operated within an organization's own physical infrastructure, while a cloud contact center runs on a cloud-based platform. and provide greater scalability, flexibility, and cost efficiencies.
Cloud-based contact centers enable businesses to offer a consistent, reliable, and integrated customer experience across multiple communication channels. They provide advanced analytics and reporting, real-time monitoring, and streamlined workflows, leading to increased agent productivity and faster problem resolution.
Setting up a cloud contact center requires selecting a cloud contact center solution, choosing the desired features, selecting suitable hardware, configuring integrations, and training agents and supervisors to use the platform effectively. Connect with us get more information.
While choosing a cloud contact center solution, businesses should consider factors such as scalability, flexibility, reliability, security, ease of use, ability to integrate with various communication channels, advanced analytics and reporting capabilities, and level of customer support. Schedule a demo of the Exotel cloud contact center solution.
Our plans are designed to meet the needs of businesses of all sizes and can be scaled up as your business grows. Get in touch with us and our sales representative will answer any questions you have and walk you through our solution in action
+91-808 8919 888
+91-808 8919 888
+966 135 181 912
