Personalize engagement with the video contact center for faster resolutions, higher satisfaction, and stronger customer relationships.

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Bridge the gap between agents and customers with our video contact center.  Engage face-to-face, build trust, and provide seamless support from anywhere. Video brings the personal touch of in-person meetings to the remote world, enhancing engagement and relationships.

Achieve Higher Productivity with Exotel Video Contact Center

Increased First-Contact Resolution:

Visually diagnose issues during video calls, boosting first-contact resolution rates and customer satisfaction.

Agent Training and Feedback:

Live call monitoring for detailed insights into agent performance, enabling more effective training and continuous improvement.

Higher Customer Retention:

Personalized, real-time assistance builds stronger relationships, increasing customer loyalty and reducing churn rates.

Quicker Ticket Resolution:

Real-time video guidance to visually assist customers, leading to quicker ticket resolution and reducing the need for follow-up interactions.

Identify Up-selling opportunities:

By building rapport and trust through video interactions, agents can move beyond initial inquiries to explore additional customer needs.

Why Partner With Us?

Real-time Call Quality Reports

Supervisors can monitor live video chats to catch issues as they happen, ensuring top-notch service and giving instant feedback. With recorded video chats and detailed reports, gain insights to improve support quality and maintain high customer satisfaction.

Ease of Integration

Utilize lightweight SDKs, comprehensive APIs, and expert support for quick deployment in your app.

Unified Communication Solutions

Access a complete suite of communication tools with one vendor, from SMS and WhatsApp to chatbots.

Chat with an Exotel expert for a 30-minute strategy session at no cost

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