Divert all customer communication for your business via Exotel.

How It Works

On field agent/driver/executive assigned to a customer

Agent clicks call button on your app or site to connect with customer

Exotel reaches your system

Exotel pings your server with the agent’s details with order number and your server returns the corresponding customer’s number

Exotel dials agent’s and customer’s number

Exotel connects the assigned executive to respective customer

Customer number masked

Customer numbers are masked from agents as virtual number acts as a bridge between the parties

Advantages of using Exotel’s Customer Connect

Complete Privacy

Your customer’s phone number is not revealed. After all, the onus of protecting the customer’s privacy falls on the business.

Closed Conversations

Customer connect is the best way to keep all your customer conversations on trackable devices.

Reduced Cost

Your employees do not have to spend out of their pocket to call customers. Connecting via Exotel is more cost efficient.

Track & Analyze

Track, record and analyse all your customer conversations to gain insights in real-time.

Which Businesses Can Benefit From Using Customer Connect?

Any business that communicates with their customers over the phone will find customer connect a useful solution.
Want to know why your business should worry about safeguarding customer privacy?

Read here!

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The Exotel Advantage

Highly Secure

ISO 27001:2013 certified information security management system

Patented Solutions

Gain competitive advantage from patented products

Superior Quality

Best success rates, voice quality and reduced latency

Scale at Ease

Grow at will, expand without worrying about infrastructure

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Best Support

24×7 customer support via phone, email and Twitter

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