Agent clicks call button on your app or site to connect with customer
Exotel pings your server with the agent’s details with order number and your server returns the corresponding customer’s number
Exotel connects the assigned executive to respective customer
Customer numbers are masked from agents as virtual number acts as a bridge between the parties
Your customer’s phone number is not revealed. After all, the onus of protecting the customer’s privacy falls on the business.
Customer connect is the best way to keep all your customer conversations on trackable devices.
Your employees do not have to spend out of their pocket to call customers. Connecting via Exotel is more cost efficient.
Track, record and analyse all your customer conversations to gain insights in real-time.
Any business that communicates with their customers over the phone will find customer connect a useful solution.
Want to know why your business should worry about safeguarding customer privacy?
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