Exotel Takes Home Seamless Contact Center Solution of the Year Award at CX Evolve Awards, Dubai

Media Mentions

Bengaluru, 20 September 2023:

Exotel, the emerging market’s leading connected customer conversation platform and a leading virtual telecom operator, has been felicitated with the prestigious CX Seamless Contact Center Solution of the Year award at the recent CX Evolve Awards in the GCC region. The awards, organized alongside the Khaleej Times CX Evolve Summit, recognize excellence and innovation in customer experience.

With the combined synergies between Exotel, Ameyo and Cogno AI, Exotel has evolved from being a cloud telephony operator to a connected customer conversation platform that is architected with the idea to deliver unified CX like a friend - at unprecedented scale, speed and ubiquity. The new Exotel brings together an omnichannel contact center, Communication API suite, and Conversational AI on one powerful platform. Exotel’s connected customer conversations platform powers 70+ million conversations every day for more than 7000 businesses across India, Southeast Asia, the Middle East, and Africa. 

Furthermore, Exotel expanded its unified customer conversation platform with the recent launch of Ameyo XTRM, an industry-first, cloud-based, telco compliant omnichannel contact center with a capacity of scaling upto  20K agents. 

Exotel and Microsoft recently joined forces to bring Direct Routing for Microsoft Teams Phone to India. This alliance enables businesses to seamlessly bridge online networks with conventional phone systems, facilitating effortless communication and promoting cost savings. Adhering to its core vision, Exotel ensures users can engage with customers in a friendly manner across their chosen platforms and networks. Together, this initiative strengthens the digital footing of Indian enterprises.

Exotel has always been forward-thinking in terms of its integration strategies. Exotel's vision of deeper integration with tech platforms seeks to redefine the way businesses interact with technology. It's not just about integrating tools but creating an environment where every tech investment amplifies the other, delivering unparalleled value to businesses.

"We are honored to have received the CX Seamless Contact Center Solution of the Year award. This acknowledgment underscores our unwavering dedication to furnishing businesses with pioneering solutions that elevate customer engagement” said Sachin Bhatia, Co-Founder and CGO of Exotel. “Our objective is to cultivate an environment in which brands and their customers share a familiarity akin to friendship. Our omnichannel contact center, communication API suite, and conversational AI seamlessly converge, fashioning a platform that enables Connected Customer Conversations on an unparalleled scale, with exceptional speed and ubiquity,” he added.

The CX Evolve Awards celebrate businesses and individuals in the GCC region who have demonstrated exceptional practices and strategies in enhancing customer experience.  The occasion brought together a community of CX Champions dedicated to pushing the boundaries of customer experience excellence.

About Exotel

Exotel is the leading provider of cutting-edge SaaS solutions for customer engagement. With over 20 billion annual engagements across voice and messaging channels, Exotel is trusted by more than 6000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education. We prioritise compliance and security, ensuring peace of mind for our clients.

At Exotel, we are committed to innovation and customer satisfaction. Our cloud-based platforms, including Communications Platform as a Service (CPaaS), Omnichannel Contact Center Platform (CCaaS), and Conversational AI engine, empower businesses to deliver exceptional experiences across all touchpoints. By harnessing the power of conversational context, our AI-driven solutions enable hyper-personalized interactions, seamless channel switching, and efficient query resolution.

Exotel stands out for achieving a 44% increase in conversion rates, 30% reduction in call centre costs, and a 4x improvement in agent efficiency. We deliver fast time-to-value, cost efficiency at scale, and enterprise-grade security and reliability.

Unlock the potential of every conversation with Exotel. Experience the future of customer engagement with a partner dedicated to driving your business forward. Welcome to Exotel, where success begins with every conversation.

For more info, visit: https://exotel.com

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