Bangalore-based full stack customer engagement platform Exotel announced today that Udit Agarwal is joining the company’s leadership team as VP and Head of Global Marketing. In his new role, Udit would lead strategic and tactical marketing in launching integrated customer engagement offerings in India and the emerging global markets.
Udit Agarwal has close to two decades of leadership experience building large marketing teams, brands and demand engines for growth. Udit joined Exotel from UIPath, an automation company and has previously led marketing teams at global tech companies like SAP, Autodesk and Adobe.
Speaking on this occasion, Sachin Bhatia, Chief Growth Officer, Exotel mentioned, “As we enter our next chapter of growth, we are excited to have Udit on our leadership team and thrilled to be working with him. He brings in a wealth of experience creating winning brands and executing marketing engines at a global scale.”
At a current team size of over 1000, Exotel plans to hire 700 new employees in this financial year as part of its hyper-growth strategy.
“Engaging customer conversations are at the centre of building successful businesses. As more consumers get digitised, technology acts as a key enabler in unifying and humanising engagements at scale,” said Udit Agarwal commenting on his new journey at Exotel. “The global CPaaS (communication platform as a service) and UCaaS (unified communication as a service) market is expected to grow at a CAGR of 25-35% to $200+ billion by 2027. And Exotel coming together with Ameyo (contact centre platform) and Cogno AI (conversational AI platform), is poised to disrupt the industry with the robust integrated customer engagement platform over the cloud with connected data insights for enterprises. There is a huge opportunity to help enterprises move into the next era of digital connected communications, and I am excited to be here driving this growth.”
Post raising $100 million last year, Exotel recently announced securing a virtual telecom operator licence. At a current revenue of $60 Mn ARR, the company is growing at a CAGR of 70% aiming to hit an ARR of $200 million over the next four years.
In today's dynamic business landscape, customer expectations are constantly evolving. Businesses face the challenge of balancing the need for increased revenue, optimised costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering a comprehensive AI-powered communication solution designed to address all three!
We leverage the cutting edge of AI to create co-pilots. These intelligent assistants seamlessly integrate across all communication channels (omnichannel), enabling hyper-personalized interactions with every customer. Imagine empowered agents receiving real-time guidance, leading to faster conversions and improved lead nurturing.
Exotel's impact extends far beyond the agent experience. AI co-pilots automate repetitive tasks, freeing up valuable resources and reducing operating costs. Additionally, AI-powered self-serve options empower customers to find answers independently, boosting overall CX. Exotel goes beyond just technology. We partner with you to craft customised solutions that unlock the true potential of AI-driven communication.
Let Exotel be your guide through the ever-changing business landscape and a partner for all things from customer engagement to customer experience. We'll help you achieve your unique goals while empowering every conversation like a friend.
For more info, visit: https://exotel.com
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