An autodialer or automatic phone dialer is a special type of outbound dialer software which helps to dial out a set of contacts automatically. Depending on the call flow, you can play a greeting, ask for an IVR input & more. All the calls can be assigned to different agents depending on certain conditions.
Find out how Exotel’s auto dialer solution works and how you can use it in this video.
Placing manual outbound calls for a large number of customers is time-consuming. An automatic outbound dialer ensures a streamlined and scalable outbound calling process.
Auto dialer software helps cut down on manpower by significantly increasing agent productivity, thereby enabling companies to achieve more with fewer resources.
An auto dialer significantly increases a company’s sales as it can make more number of calls than a human agent in the same period of time, and also can make calls in parallel. Hence, resulting in more sales
Using an automated dialer software, businesses can generate and convert more leads, ultimately resulting in higher revenue.
Phone calls still remain a very effective channel for generating leads in B2B & B2C scenarios. Dialers can help in optimizing the complete lead generation process.
Taking customer feedback is quite crucial for growth & superior customer experience. It’s proven that feedback calls tend to get better responses when compared to emails & SMS.
In the case of inbound leads, the lesser the response time, the better is the conversion rate. A dialer software helps you to qualify & nurture the leads faster.
No need to dial each customer’s contact number manually. Auto dialer does the dialing, while your agents can focus on talking and winning customers.
Making manual outbound calls to a large number of customers every single day is prone to errors. Customer’s contact file can be imported to your auto-dialer system to avoid this problem.
Understand how many calls were answered, which agent took the most number of calls from Exotel’s detailed reporting.
An auto dialer software is helpful to send out surveys to a large group of people. It can be integrated with your CRM to collect results seamlessly.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
In terms of delivery rates, we have been able to push it up from about 84% to 92%
Great product, great team, and we’d love to see you scale crazy heights.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
No extra charge for infrastructure or setup
Get all relevant call reports, live analytics, and campaign reports
Consider the below-mentioned points to choose the best auto dialer software in India:
1. Integrations: Check if the software can be easily integrated with your backend or any other third-party software that you may be using.
2. Flexible APIs: Check if your auto dialer software provider’s APIs are flexible and easy to implement in your backend systems.
3. Data Privacy: Always choose a company that is ISO certified and exercises enterprise-grade security practices.
4. Platform Scalability: Always choose a software provider that can quickly scale up or down as per your business needs.
5. Customer Support: Choose the auto dialer software provider that assures you of timely support in case you run into problems.
The cost of our auto dialer software is based on your estimated monthly usage. To get effective prices and volume-based discounts, contact our sales team.
You can download all the call recordings from the Exotel’s dashboard. After a call, the recordings can be accessed for a period of 6 months.
To set up an autodialer you need to first upload the contact details, set a call flow and assign agents.
There’s no limit on the number of contacts you can dial using an outbound dialer.
An auto dialer fetches contacts from the database (the contact list you’ve uploaded) and automatically dials them depending upon on the status of the last call.
No, you don’t need any additional hardware to get started. You’ll just need a browser and an internet connection.