Enterprise contact center solutions
Unlock features that enhance your conversations with the right context, data, and customer insights through tailored packages and pricing options that meet your unique business needs.
XPrime
For emerging businesses and enterprises needing a cloud contact center with fast deployment and scalability.
- Voice channel
- Digital channels
- Powerful dialers
- Call routing
- Voice blaster
- Standard CRM integration
- Quality management
- Universal agent desktop
- Self-serve report & flow designer
- Internal collaboration
- Chat & voice bot
- Number masking
- Mobile app
XPro
Perfect for enterprises seeking a flexible, AI-powered contact center for effective multi-channel engagement.
- Voice channel
- Digital channels
- Powerful dialers
- Smart universal routing
- Voice blaster
- Standard & In-house CRM integration
- Automated quality management
- Universal agent desktop
- Self-serve report & flow designer
- Internal collaboration
- Chat & voice bot
- WFM integration
- Secure co-browsing
- Insights & analytics
- Agent copilot
- Number masking
- Mobile app
XTRM
Ideal for enterprises seeking an AI-first omnichannel contact center with granular control and robust security.
- Voice channel
- Digital channels
- Powerful dialers
- Smart universal routing
- Voice blaster
- Standard & in-house CRM integration
- Automated quality monitoring
- Universal agent desktop
- Customizable reports
- Internal collaboration
- Chat & voice bot
- Social media DM
- Video capability
- Secure co-browsing
- Agent copilot
- WFM integration
- Insights & analytics
- Number masking
- Mobile app
Enterprise-grade solutions
Exotel’s enterprise-grade contact center platform is designed to meet the complex needs of large enterprises, offering robust features that ensure seamless and scalable communication.
Flexible deployment
Deploy Exotel the way that best fits your infrastructure—private cloud, public cloud, hybrid, customer cloud, or on-premise.
Scalable, slab-based pricing
Benefit from slab-based pricing that scales as you add more licenses, offering cost-effective growth for your organization.
Busy hour call attempts
Efficiently handle high volumes of traffic with support.
Unlimited channels and backups
Ensure seamless communication with unlimited channels and reliable backup options.
Proven outcomes. Real impact.
JSW MG Motor India Supercharges Service
View Case StudiesAt JSW MG Motor India, our commitment to delivering exceptional customer experiences drives every decision we make. When we identified the need to streamline our customer communications, we sought a partner who shared our vision for service excellence. Through our collaboration with Exotel, we've transformed our customer service operations. The centralized system has empowered our 400+ agents to deliver consistent, high-quality service across all touchpoints. We're proud to see a 22% increase in customer satisfaction. The unique virtual numbers for each dealership have reinforced our brand identity while eliminating customer confusion. This transformation has strengthened JSW MG Motor's position as a customer-centric automotive brand, enabling us to focus on what we do best - delivering exceptional experiences to our customers.
Kapil Bajaj
Head - Digital Transformation and Analytics
JSW MG Motor India Pvt Ltd
Frequently asked questions
Can I integrate Exotel's cloud contact center solution with our existing CRM or other business software?
Yes, Exotel contact center platforms are highly integrable with most CRMs, helpdesk software, messaging apps, and other business-critical tools. If you have a specific integration requirement, connect with our experts to assist you.
What analytics and reporting capabilities are available to monitor agent performance and customer interactions?
Exotel's cloud contact centers provide real-time analytics, historical reporting, and agent analytics dashboards to constantly monitor agents' work and performance and assist them. Want to explore the dashboard? Get the free demo
How secure is the data in your cloud contact center?
We implement the highest security measures to protect customer information, including voice log encryption, compliance with industry standards like ISO 27001:2013, PCI DSS, and data access controls.
Can I customize the IVR flows to suit my specific business needs?
Yes, our highly customizable IVR builder allows you to make your own IVR flow with different customization options. You don't need a developer to build these flows, they are highly intuitive with drag-and-drop functionality.
What is the pricing of Exotel's cloud contact centre solution?
View our pricing plans here. For custom solutions, get in touch with our experts here +91-8088-919-888 or write to us at hello@exotel.com