VoIP in India | How can a VoIP Phone System help your business? | VoIP Solution Provider



    What is VoIP and how can you use it in India?


    VoIP (Voice over Internet Protocol) is a technology that allows you to make and receive phone calls over the internet. Over the last decade, India has undergone a digital revolution – more people & businesses (than ever before) now have access to high-quality internet. This has made it possible for businesses to use VoIP as a viable, cost-effective alternative to traditional customer communication systems like landlines or PBX.

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    A VoIP phone system like Exotel allows businesses to manage, track & record customer calls easily and efficiently. It comes with features like IVR, call routing, concurrent calls, and more that help businesses streamline customer communication. VoIP phone systems also enable remote work & allow you to run & manage a call centre virtually.

    How does it work?


    Get a Virtual/VoIP phone number

    Get an Exophone (virtual number) from Exotel. Direct your customers’ calls to this Exophone.


    Customize the call flow using the drag-drop call builder

    Personalize the call flow to ensure customers have a great experience. Create an IVR greeting, add voicemail options, set office hours, etc.

    Route to agent-01

    Route calls to the agent’s VoIP phone

    Route incoming calls to agent’s phones, voip softphones, or specialized VoIP phones. This can work in an office setting or can support remote working as well.

    Features of a VoIP Call Centre

    Multi-level IVR

    Personalize customer communication & automate tasks with Exotel’s smart IVR.

    Call Transfers

    Transfer calls to the right department/agent within the click of a button.

    Conditional call routing

    Automatically forward calls based on pre-set conditions.

    Auto Dialer

    Give your agent’s productivity a boost by leveraging automated dialling.

    Visual Call Flow Builder

    Intuitive, no-code drag-and-drop builder for creating custom call flows.

    Device-Agnostic Solution

    Use existing infrastructure – mobile phones, desk phones or desktops to make and receive calls.

    Live Agent Dashboard

    Track and monitor agents’ activities in real-time.

    International Numbers

    Use regional numbers from multiple countries for making and receiving calls.

    Well-Documented APIs

    Leverage Exotel’s powerful APIs for powering your calls and SMSes.

    Trusted by

    cloud communications

    Shashank ND

    We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

    Co-Founder & CEO, Practo

    Sudhanshu Raheja

    In terms of delivery rates, we have been able to push it up from about 84% to 92%

    Head of Mobile, GOJEK

    Shirish Subramanian

    Great product, great team, and we’d love to see you scale crazy heights.

    Head - Sourcing & Operations, Fabelio


    Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

    Senior Manager - Operations and Strategy

    Try Exotel’s VoIP Call Centre Solution Today!

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    Advantages of using Exotel’s VoIP phone system

    Reduced Cost

    VoIP calls cost less than conventional phone calls since the same network is used for voice and data transmission.

    No Additional Infrastructure Required

    No boxes and wires. No servers. No new infrastructure. A modern business phone system that works on any device that you have – a laptop or a mobile phone.

    Simple to Set-Up

    You can have your Exotel system up and running in 30 mins. That’s it!


    Remote Ready

    VoIP systems are flexible in nature and can be easily used to power a remote workforce in addition to on-premise teams.


    No IT team required to manage your business phone system. Just add agents as you grow. We will manage the additional call volumes.


    VoIP communication can be encrypted end-to-end, making it secure.


    Custom Integrations

    Integrate seamlessly with leading CRMs and Helpdesk in the market. Integrate customer communication into your own apps as well.

    Safeguard Customer Privacy

    With our number masking solution, your customer’s contact information remains private and can be shared only on a need-to-know basis.

    Exhaustive Analytics

    Get key metrics, understand performance and optimize your operations with Exotel.

    Here’s how you can set up your VoIP phone system using Exotel


    VoIP vs PBX: 8 Key Differences, Advantages & Disadvantages

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    What is VoIP & How does it Work? (Advantages, Disadvantages & Cost)

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    A brief guide to know why your business needs a VoIP phone service

    Read Blog


    What is VoIP?

    VoIP stands for Voice over Internet Protocol. As the name suggests, it is a technology that enables the transmission of voice communication over the LAN or the Internet.


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    What are the advantages of VoIP Phone Systems?

    VoIP phone systems are simple to use and set up, cost-effective, have low infrastructure requirements, offer better scalability than other phone systems, and offer better security.

    What are the disadvantages of a VoIP phone system?

    The disadvantages of a VoIP phone system are dependence on internet connectivity and no accessibility in areas with low internet penetration.

    What are the different types of VoIP phone systems?

    There are two types of VoIP phone systems: 

    1. On-prem VoIP Phone systems
    2. Cloud VoIP phone systems.

    Who should use VoIP phone systems?

    Any business with a customer-facing team stands to benefit from using a VoIP phone system.

    What is a VoIP phone?

    A VoIP phone is a device that can receive and transmit VoIP calls over the internet.

    What are Softphones?

    Softphones are endpoints with a SIP client installed on them. This enables them to communicate via VoIP. This software can be installed on a phone or a laptop.

    What are the essential components of a VoIP phone system?

    All you need to make and receive VoIP calls is a stable internet connection, and a VoIP enabled device (a smartphone or a desktop).

    Can regular desk phones be used to make and receive VoIP calls?

    Yes, regular desk phones with VoIP adapters can be used to make and receive VoIP calls.

    Are VoIP calls secure?

    Yes, VoIP calls are encrypted end-to-end, making them more secure than regular phone calls.

    Try Exotel’s VoIP Call Centre Solution Today!

    The Exotel Advantage

    Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia


    Highly Secure

    ISO 27001:2013 certified information security management system


    Patented Solutions

    Gain competitive advantage from patented products


    Superior Quality

    Best success rates, voice quality and reduced latency


    Scale at Ease

    Grow at will, expand without worrying about infrastructure


    Superior Reliability

    Best in class uptimes of 99.94% including operator uptimes


    Best Support

    24×7 customer support via phone, email and Twitter

    E-book: Cloud telephony in a Nutshell

    If you’re unclear about how cloud telephony can help your business (like hosted EPABX or PBX systems, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business. And we decode each one of those and help you make a decision that is right for your business.

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