VoIP Service Provider for Indian Businesses
Use our VoIP phone system to power customer calls. Save cost, enable remote work & improve efficiency.
VoIP in India | How can a VoIP Phone System help your business? | VoIP Solution Provider
VoIP PHONE SYSTEM
What is VoIP and how can you use it in India?
VoIP (Voice over Internet Protocol) is a technology that allows you to make and receive phone calls over the internet. Over the last decade, India has undergone a digital revolution – more people & businesses (than ever before) now have access to high-quality internet. This has made it possible for businesses to use VoIP as a viable, cost-effective alternative to traditional customer communication systems like landlines or PBX.
A VoIP phone system like Exotel allows businesses to manage, track & record customer calls easily and efficiently. It comes with features like IVR, call routing, concurrent calls, and more that help businesses streamline customer communication. VoIP phone systems also enable remote work & allow you to run & manage a call centre virtually.
How does it work?
1
Get a Virtual/VoIP phone number
Get an Exophone (virtual number) from Exotel. Direct your customers’ calls to this Exophone.
2
Customize the call flow using the drag-drop call builder
Personalize the call flow to ensure customers have a great experience. Create an IVR greeting, add voicemail options, set office hours, etc.
3
Route calls to the agent’s VoIP phone
Route incoming calls to agent’s phones, voip softphones, or specialized VoIP phones. This can work in an office setting or can support remote working as well.
Features of a VoIP Call Centre
Multi-level IVR
Personalize customer communication & automate tasks with Exotel’s smart IVR.
Call Transfers
Transfer calls to the right department/agent within the click of a button.
Conditional call routing
Automatically forward calls based on pre-set conditions.
Auto Dialer
Give your agent’s productivity a boost by leveraging automated dialling.
Visual Call Flow Builder
Intuitive, no-code drag-and-drop builder for creating custom call flows.
Device-Agnostic Solution
Use existing infrastructure – mobile phones, desk phones or desktops to make and receive calls.
Live Agent Dashboard
Track and monitor agents’ activities in real-time.
International Numbers
Use regional numbers from multiple countries for making and receiving calls.
Well-Documented APIs
Leverage Exotel’s powerful APIs for powering your calls and SMSes.
Trusted by
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Sudhanshu Raheja
In terms of delivery rates, we have been able to push it up from about 84% to 92%
Shirish Subramanian
Great product, great team, and we’d love to see you scale crazy heights.
Rajkishan
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Advantages of using Exotel’s VoIP phone system
Reduced Cost
VoIP calls cost less than conventional phone calls since the same network is used for voice and data transmission.
No Additional Infrastructure Required
No boxes and wires. No servers. No new infrastructure. A modern business phone system that works on any device that you have – a laptop or a mobile phone.
Simple to Set-Up
You can have your Exotel system up and running in 30 mins. That’s it!
Remote Ready
VoIP systems are flexible in nature and can be easily used to power a remote workforce in addition to on-premise teams.
Scalable
No IT team required to manage your business phone system. Just add agents as you grow. We will manage the additional call volumes.
Secure
VoIP communication can be encrypted end-to-end, making it secure.
Custom Integrations
Integrate seamlessly with leading CRMs and Helpdesk in the market. Integrate customer communication into your own apps as well.
Safeguard Customer Privacy
With our number masking solution, your customer’s contact information remains private and can be shared only on a need-to-know basis.
Exhaustive Analytics
Get key metrics, understand performance and optimize your operations with Exotel.
Here’s how you can set up your VoIP phone system using Exotel
FAQs
The Exotel Advantage
Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia
Highly Secure
ISO 27001:2013 certified information security management system
Patented Solutions
Gain competitive advantage from patented products
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
E-book: Cloud telephony in a Nutshell
If you’re unclear about how cloud telephony can help your business (like hosted EPABX or PBX systems, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business. And we decode each one of those and help you make a decision that is right for your business.
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