VoIP Service Provider for Indian Businesses
Use our VoIP phone system to power customer calls. Save cost, enable remote work & improve efficiency.
VoIP (Voice over Internet Protocol) is a technology that allows you to make and receive phone calls over the internet. Over the last decade, India has undergone a digital revolution – more people & businesses (than ever before) now have access to high-quality internet. This has made it possible for businesses to use VoIP as a viable, cost-effective alternative to traditional customer communication systems like landlines or PBX.
A VoIP phone system like Exotel allows businesses to manage, track & record customer calls easily and efficiently. It comes with features like IVR, call routing, concurrent calls, and more that help businesses streamline customer communication. VoIP phone systems also enable remote work & allow you to run & manage a call centre virtually.
Get an Exophone (virtual number) from Exotel. Direct your customers’ calls to this Exophone.
Personalize the call flow to ensure customers have a great experience. Create an IVR greeting, add voicemail options, set office hours, etc.
Route incoming calls to agent’s phones, voip softphones, or specialized VoIP phones. This can work in an office setting or can support remote working as well.
Transfer calls to the right department/agent within the click of a button.
Intuitive, no-code drag-and-drop builder for creating custom call flows.
Use existing infrastructure – mobile phones, desk phones or desktops to make and receive calls.
Track and monitor agents’ activities in real-time.
Use regional numbers from multiple countries for making and receiving calls.
Leverage Exotel’s powerful APIs for powering your calls and SMSes.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
In terms of delivery rates, we have been able to push it up from about 84% to 92%
Great product, great team, and we’d love to see you scale crazy heights.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
VoIP calls cost less than conventional phone calls since the same network is used for voice and data transmission.
No boxes and wires. No servers. No new infrastructure. A modern business phone system that works on any device that you have – a laptop or a mobile phone.
You can have your Exotel system up and running in 30 mins. That’s it!
VoIP systems are flexible in nature and can be easily used to power a remote workforce in addition to on-premise teams.
No IT team required to manage your business phone system. Just add agents as you grow. We will manage the additional call volumes.
VoIP communication can be encrypted end-to-end, making it secure.
Integrate seamlessly with leading CRMs and Helpdesk in the market. Integrate customer communication into your own apps as well.
With our number masking solution, your customer’s contact information remains private and can be shared only on a need-to-know basis.
Get key metrics, understand performance and optimize your operations with Exotel.
VoIP stands for Voice over Internet Protocol. As the name suggests, it is a technology that enables the transmission of voice communication over the LAN or the Internet.
VoIP phone systems are simple to use and set up, cost-effective, have low infrastructure requirements, offer better scalability than other phone systems, and offer better security.
The disadvantages of a VoIP phone system are dependence on internet connectivity and no accessibility in areas with low internet penetration.
There are two types of VoIP phone systems:
Any business with a customer-facing team stands to benefit from using a VoIP phone system.
A VoIP phone is a device that can receive and transmit VoIP calls over the internet.
Softphones are endpoints with a SIP client installed on them. This enables them to communicate via VoIP. This software can be installed on a phone or a laptop.
All you need to make and receive VoIP calls is a stable internet connection, and a VoIP enabled device (a smartphone or a desktop).
Yes, regular desk phones with VoIP adapters can be used to make and receive VoIP calls.
Yes, VoIP calls are encrypted end-to-end, making them more secure than regular phone calls.
ISO 27001:2013 certified information security management system
Gain competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter