Use our VoIP phone system to power customer calls. Save cost, enable remote work & improve efficiency.
*Currently VoIP service is available only in the NCR region – Delhi, Gurugram and Noida
VoIP (Voice over Internet Protocol) is a technology that allows you to make and receive phone calls over the internet. Over the last decade, India has undergone a digital revolution – more people & businesses (than ever before) now have access to high-quality internet. This has made it possible for businesses to use VoIP as a viable, cost-effective alternative to traditional customer communication systems like landlines or PBX.
A VoIP phone system like Exotel allows businesses to manage, track & record customer calls easily and efficiently. It comes with features like IVR, call routing, concurrent calls, and more that help businesses streamline customer communication. VoIP phone systems also enable remote work & allow you to run & manage a call centre virtually.
Get an Exophone (virtual number) from Exotel. Direct your customers’ calls to this Exophone.
Personalize the call flow to ensure customers have a great experience. Create an IVR greeting, add voicemail options, set office hours, etc.
Route incoming calls to agent’s phones, voip softphones, or specialized VoIP phones. This can work in an office setting or can support remote working as well.
Personalize customer communication & automate tasks with Exotel’s smart IVR.
Transfer calls to the right department/agent within the click of a button.
Automatically forward calls based on pre-set conditions.
Give your agent’s productivity a boost by leveraging automated dialling.
Intuitive, no-code drag-and-drop builder for creating custom call flows.
Use existing infrastructure – mobile phones, desk phones or desktops to make and receive calls.
Track and monitor agents’ activities in real-time.
Use regional numbers from multiple countries for making and receiving calls.
Leverage Exotel’s powerful APIs for powering your calls and SMSes.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
What impressed me the most about the Exotel team was their proactive approach to addressing potential issues before they even arise. Rather than simply reacting to problems, they make a genuine effort to understand their client's specific requirements and develop solutions to meet those needs without prompting. Their ability to anticipate customer needs is truly exceptional.
The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, reporting, easy to set up, and to top it, the support from the account manager.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
The number masking feature has been a very worthy addition to making our customer experience even better.
Please fill out the form above and we will contact you to enable this feature.
VoIP calls cost less than conventional phone calls since the same network is used for voice and data transmission.
No boxes and wires. No servers. No new infrastructure. A modern business phone system that works on any device that you have – a laptop or a mobile phone.
You can have your Exotel system up and running in 30 mins. That’s it!
VoIP systems are flexible in nature and can be easily used to power a remote workforce in addition to on-premise teams.
No IT team required to manage your business phone system. Just add agents as you grow. We will manage the additional call volumes.
VoIP communication can be encrypted end-to-end, making it secure.
Integrate seamlessly with leading CRMs and Helpdesk in the market. Integrate customer communication into your own apps as well.
With our number masking solution, your customer’s contact information remains private and can be shared only on a need-to-know basis.
Get key metrics, understand performance and optimize your operations with Exotel.
VoIP stands for Voice over Internet Protocol. As the name suggests, it is a technology that enables the transmission of voice communication over the LAN or the Internet.
VoIP phone systems are simple to use and set up, cost-effective, have low infrastructure requirements, offer better scalability than other phone systems, and offer better security.
The disadvantages of a VoIP phone system are dependence on internet connectivity and no accessibility in areas with low internet penetration.
There are two types of VoIP phone systems:
Any business with a customer-facing team stands to benefit from using a VoIP phone system.
A VoIP phone is a device that can receive and transmit VoIP calls over the internet.
Softphones are endpoints with a SIP client installed on them. This enables them to communicate via VoIP. This software can be installed on a phone or a laptop.
All you need to make and receive VoIP calls is a stable internet connection, and a VoIP enabled device (a smartphone or a desktop).
Yes, regular desk phones with VoIP adapters can be used to make and receive VoIP calls.
Yes, VoIP calls are encrypted end-to-end, making them more secure than regular phone calls.
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
Simple to implement
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Extensive Reporting
Easy to understand, detailed reports sent every day
If you’re unclear about how cloud telephony can help your business (like hosted EPABX or PBX systems, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business. And we decode each one of those and help you make a decision that is right for your business.
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