There are currently a few problems that plague the logistics industry. All of them lead to increased costs and loss of customer satisfaction. Exotel offers a simple way to work around these issues and keep the costs under control. It improves the customer experience by leaps and bounds.
By including a mandatory phone call to the customer in the standard operating procedure, businesses can get a near real-time update on the inventory status. No more waiting till the end of the day to get the complete picture
Customers are constantly updated on the order status, thereby reducing the confusion on the expected delivery time
If a delivery fails due to the non-availability of the customer, the delivery agent can update the customer in real time and fix up another suitable time for the delivery
You can connect the delivery agent and the customer without revealing either party’s phone number. Keep your customer information secure
No more headaches with reimbursements or multiple SIM cards for the delivery staff. One centralized bill where you only pay for the customer calls made. It’s that simple!
By making a mandatory call before attempting delivery, losses due to incorrect or fake COD orders comes down drastically, leading to improved cost saving
Reduction in customer complaints about delivery failure and rescheduling
Cost saving due to one centralised bill without reimbursements
Lesser failed Cash on Delivery orders.
All the calls routed via Exotel are tracked and recorded. This greatly helps in resolving disputes. It provides a complete picture of the dispute in question
There is no internet dependency. So, this solution can work very well even in cities where the data penetration is low
Delivery agents no longer have to trudge through data at the end of a long day. It is updated automatically over an IVR call.
Delivery executive calls the Exotel virtual number by entering the order number in the IVR or by clicking a “call the customer” button on their app
Exotel pings your server with your personnel’s details and your server returns the corresponding customer’s number
Exotel dials out the customer number and connects the customer to the delivery executive
Based on the customer’s response, you can deliver or re-schedule the delivery in order to save time and cost
Exotel made agent performance monitoring and reporting seamless
The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, reporting, easy to set up, and to top it, the support from the account manager.
Exotel goes above and beyond to ensure seamless business operations and customer support
Using Exotel’s contact centre solution was critical for our business continuity at a time when enterprise operations switched overnight. They helped us early during the journey to handle and track a surge in call volume by configuring the server backend. In fact, their support executives went above and beyond to make this happen. Today, we have augmented our data-driven approach using Exotel to share and manage inputs for agents to reach desired outcomes. It allows us to identify areas of improvement and strengths.
Exotel stands out among cloud telephony providers with exceptional customer support
We have worked with various cloud telephony players, but Exotel has proved to be the most dependable. We like the conversations with the team, the pro-activeness to reduce our costs whenever possible without us asking for it, and that when we raise a ticket, it gets resolved with reason and meaning. It’s fun working with people at Exotel, and hope to continue this for a long time..
Exotel boosts business performance and reduces service cost
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
ISO 27001:2013 certified information security management system
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Best success rates, voice quality and reduced latency
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Best in class uptimes of 99.94% including operator uptimes
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