Sentiment Analysis powered by exoMind, fills this gap by analyzing chat summaries and categorizing sentiments as Positive, Neutral, or Negative. This not only aids in understanding customer emotions but also streamlines the decision-making process in customer support.
Analyzes the entire exchange between the customer and the chatbot or live chat agent.
Generates a concise summary of the key points from the conversation.
Categorizes the overall sentiment of the conversation as Positive, Neutral, or Negative, based on the summary.
Provides insights into the customer's emotional state during the conversation, aiding in better understanding and response strategies.