Number masking or call masking is the best way for businesses to safeguard their customers’ identity, and prevent misuse of sensitive information, enabled by anonymization of customer’s phone number. This solution allows you to connect two parties without revealing either party’s phone number.
Clicking on the ‘call ’ button in the app, automatically makes a call to Exotel’s virtual number.
Exotel pings your server with the driver’s/ executive’s details. Your server returns the corresponding customer’s number
Exotel connects the assigned executive to the respective customer
Customer/passenger numbers are masked from drivers/executives as virtual number acts as a bridge between the parties
Number masking is also the best way to avoid off-platform transactions thereby allowing you to monetize better
Call your customers without depleting your employees’ mobile balance. Connecting them via Exotel is more cost efficient
Track, record and analyse all your customer conversations to gain insights in real-time
Masked telephone numbers can be used in any industry that requires customers to give their personal numbers.
Typically, E-commerce, last mile companies and cab aggregators use masked phone numbers to connect delivery personnel/cab drivers to customers without revealing the number of either of the parties.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
In terms of delivery rates, we have been able to push it up from about 84% to 92%
Great product, great team, and we’d love to see you scale crazy heights.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Easy to understand, detailed reports sent every day