COD confirmation

Use case

Cash On Delivery Enablement

Cut operational losses using COD verification


Why verify your COD orders?

Cash on delivery (COD) is a great enabler for the e-commerce industry. But it also is one of the leading sources of operational loss due to cancellations and bogus orders. Using Exotel, you can ensure that your COD orders are legitimate before you ship them out.

How It Works


Automated call on placing a COD order

An automated call is triggered when a COD order is placed to verify the order and number


Your server sends the info to Exotel

Your server sends the customer number and call flow to be played in the automated call.


Exotel dials the customer

Exotel calls the customer with an automated voice call instantly to verify the order.


Order verified

Based on the customer’s input (press 1 to confirm, press 2 to deny, etc.), the order can be marked as verified in the CRM.


Advantages of using Exotel to verify your COD orders

Prevent cancellation & bogus deals

Verify that a customer has legitimately placed an order by generating an automated call

Reduced operational costs

By reducing the number of cancellations and bogus deals, you reduce the number of failed attempts. This in turn reduces the expenses on potential attempted deliveries

Improve Operational Efficiency

Automating the process of verification backed by technology improves the operational efficiency of your business

Who should use it?

All E-commerce and 3PL companies that allow cash on delivery can use this solution.

Read More

Some brands who has implemented this


Zivame uses Exotel for COD verification

Here’s how Zivame uses Cash on Delivery verification via missed calls and SMSes

Read More

What our customers have to say

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Sudhanshu Raheja

In terms of delivery rates, we have been able to push it up from about 84% to 92%

Head of Mobile, GOJEK

Shirish Subramanian

Great product, great team, and we’d love to see you scale crazy heights.

Head - Sourcing & Operations, Fabelio


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy


Try Exotel free for 15 days

Get $ 15 worth free call & SMS credits

The Exotel Advantage

Superior Quality

Best success rates, voice quality and reduced latency

Scale at Ease

Grow at will, expand without worrying about infrastructure

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Best Support

24×7 customer support via phone, email and Twitter

Simple to implement

Sign up and get started in less than 30 minutes, integrate easily using our REST APIs

Extensive Reporting

Easy to understand, detailed reports sent every day

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.


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