Cash on delivery (COD) is a great enabler for the e-commerce industry. It contributes to more than 50% of all e-commerce transactions. But, it also is one of the leading sources of operational loss due to cancellations and bogus orders. Hence, reducing COD failures is top priority for e-commerce players. Using Exotel, you can ensure that your COD orders are legitimate before you ship them out.
Verify that a customer has legitimately placed an order by generating an automated call. Businesses saw a 30% reduction in returns after implementing our solutions.
By reducing the number of cancellations and bogus deals, you reduce the number of failed attempts. This in turn reduces the expenses on potential attempted deliveries
Automating the process of verification backed by technology improves the operational efficiency of your business
ISO 27001:2013 certified information security management system
A competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
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