Cash on delivery (COD) is a great enabler for the e-commerce industry. But it also is one of the leading sources of operational loss due to cancellations and bogus orders. Using Exotel, you can ensure that your COD orders are legitimate before you ship them out.
An automated call is triggered when a COD order is placed to verify the order and number
Your server sends the customer number and call flow to be played in the automated call.
Exotel calls the customer with an automated voice call instantly to verify the order.
Based on the customer’s input (press 1 to confirm, press 2 to deny, etc.), the order can be marked as verified in the CRM.
Verify that a customer has legitimately placed an order by generating an automated call
By reducing the number of cancellations and bogus deals, you reduce the number of failed attempts. This in turn reduces the expenses on potential attempted deliveries
Automating the process of verification backed by technology improves the operational efficiency of your business
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
In terms of delivery rates, we have been able to push it up from about 84% to 92%
Great product, great team, and we’d love to see you scale crazy heights.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter
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