Exotel, at the forefront of Unified customer conversations, proudly presents: "The CXO Insights" | "Exotel's CXO Festive Readiness Report". With the festive and cricket fever setting in, our latest report dives deep into the strategic game plan of CXOs to illuminate their roadmap for optimizing sales, with a spotlight on the inescapable role of Customer Experience (CX).
As businesses steer towards enhanced connectivity and evolution, the upcoming festive season promises to be a landmark of memorable customer experiences. Through our insights, gear up to decode the strategies of leading CXOs and position your business at the vanguard of festive success.
Cultural Influence
39% of shoppers are driven by cultural traditions when spending during festivities.
Discount Dynamics
For 37% of CMOs, enticing offers and discounts are primary consumer spend catalysts.
Personalization Power
64.33% of CMOs are zeroing in on tailored strategies, aligning marketing to consumer preferences. The outcome? Skyrocketed engagement and conversions.
Lens of CX and Operation Heads - CX Excellence
A notable 86% are invested in the holistic customer journey, from first touch to post-sale interactions. 47.67% prioritize swift query resolutions; 25.67% boost support team proficiency for the festive surge.
Collaboration of CMOs, CIOs and CDOs - The Tech Integration Mandate:
A robust 84% blend their customer platforms with Martech, enhancing operations and strategy robustness.
Unified Conversations
81.33% are at the forefront of connected customer interactions. With 33.33% bolstering customer support availability, this festive season promises enriched customer experiences.
Align campaigns with cultural traditions to ensure resonance with consumers.
Go beyond generic campaigns. Use data to tailor messages and offers for heightened engagement.
Focus holistically on the customer journey, integrating marketing, sales, and service for optimal value at every touchpoint.
Utilize Martech integrations to garner insights, increase operational efficiency, and amplify marketing strategies.
Anticipate increased queries during festivities. Train support teams and prioritize quick responses to boost brand loyalty.
Ensure brand presence across all customer touchpoints, maintaining consistent and connected conversations.
Adaptability is key. Be ready to tweak strategies based on market dynamics and emerging consumer patterns.
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