Zero setup cost. Use existing hardware like mobile phones to set up your home work solution for support or sales.
The work from home solution offers a full-fledged, customisable call centre. Get on-the-fly product updates as remote working evolves.
With user-friendly drag-and-drop interfaces and REST APIs to work with your software, get started in minutes, not hours.
Track call handling by customer-facing teams to find areas of improvement, spread best practices, or set up training sessions.
Automate workflows and mundane queries with a few clicks. Listen & intervene to troubling customer calls and intervene when necessary.
Keep management informed of team service levels or CSAT scores with your home work solution to identify ways to improve.
Scale your capacity based on business requirements and never end up with unresponded calls (& missed business).
Agents can use their mobile devices to connect using the dialer or your enterprise app.
Set up missed call campaigns to gather interest & set up follow-ups for calls missed by agents
Create simple IVR or complicated call functions using our visual App Builder.
Localise phone numbers & increase call pickup rates. Avoid customers blacklisting your business.
Supervisors can tune in and listen to, assist and train agents on live customer calls.
ISO 27001:2013 certified information security management system
Gain competitive advantage with our patented solutions
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter
Yes, with a virtual contact centre software that can route, manage and track calls made to and from your agents’ mobile phones, there are platforms that allow you to go live in minutes, not hours. No retooling required. Just connect your existing PBX to the cloud software to begin.
No, you can use that number as a customer-facing number and connect it to a virtual number (or softphone) offered by the cloud telephony provider. For the customer, the experience remains the same. For your home work solution, it could be a world of difference.
If you are starting from scratch, you can sign up for an Exotel account and get a virtual phone number. Then, create an IVR flow and publish the same number as your customer-facing number. For those with existing support or outbound sales centres, connect your business phone number to Exotel’s virtual number and follow the same steps mentioned above.
Setting up a cloud telephony solution in India can cost anywhere between ₹10,000 to ₹15,000. Some solution providers offer credits for talk time bundled with the initial setup but in some cases, credits have to be purchased separately. After that, there is usually a minimal monthly subscription to use the platform with talktime that has to be bought separately every month. Contact us for the best rates now.
Apart from migrating data and on-premise apps to the cloud as part of the exercise to support remote work, planning how to use or replace the hardware associated with a telephony system like a private branch exchange (PBX) based in the office premises is a significant effort. But with cloud telephony, you can adopt a hybrid model where the solution works with the PBX setup to seamlessly continue call-based business operations.
Vendors like Exotel offer 99.4% uptime, including operator uptimes, so there is a minimal chance of failure compared to dropped calls or patchy call quality associated with using a PBX system.