Power Customer Conversations over WhatsApp using Generative AI

With over 1.5 billion users in 180 countries, WhatsApp is ideally placed to meet the emerging consumer demand for fast, efficient 'conversational commerce'. It's the most popular messenger app globally, boasting over 1 billion active accounts with 65 billion messages sent every day. It also represents a huge opportunity for enterprises to service their customers on a platform they're familiar and at ease with.

Event Date & Time: 20th Sep | 10:00 AM to 1:30 PM [Kuwait Time] 

Venue: Courtyard by Marriott, Kuwait

    Today, with the advent of generative AI, organizations can create their own intelligent chatbot in minutes without coding, and deploy it across channels such as WhatsApp, website, etc. With this, they can join leading businesses in embracing the future of conversational automation and can revolutionize customer support and sales with personalized interactions.

    At this round table on ‘Power customer conversations over WhatsApp using Generative AI’ , learn how marketing and CX leaders in  Kuwait can use WhatsApp for Business and generative AI to 

    1. Bring customers back into the sales funnel

    2.  Nurture subscribers

    3. Keep customers informed and build brand/ product awareness 

    4. Increase engagement and ROI 

    5. Leverage customer experience teams to recommend products and increase sale

    6. Enhance customer support and sales with personalized interactions

    Discover why so many brands use WhatsApp for Business to engage with their customers and the powerful features that makes it a valuable messaging channel?

    Also, find out how businesses can start leveraging generative AI to revolutionize custom experience.




    Global Customer engagement trends such as the advent of generative AI that are shaping up customer expectations


    Lead generation and customer engagement led challenges sector such as poor lead conversions and disconnected customer conversations


    How can the leading firms globally address the above challenges using Generative AI and by leveraging WhatApp as one of the marketing channels?


    Rising customer expectations and how are the leading BFSI, Healthcare, e-Commerce & Retail firms in Kuwait responding to these?



    - BFSI

    - Healthcare

    - e-Commerce

    - Retail


    - Marketers (demand gen) from e-commerce & retail

    - Customer experience heads from BFSI and healthcare


    M C Prasad

    Global Delivery Head - Enterprise Business Solution at

    Future Communications Company

    Ankush Wadhwa

    Head of International Business (JAPAC, ME & Africa) at


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