Hosted EPABX/PBX for Businesses

What is a hosted EPABX/PBX system?

A hosted or virtual EPABX/PBX system is a business phone system that is handled completely by your provider on the cloud. This arrangement allows businesses the freedom to not be bogged down by cost or space constraints. Another important advantage it offers is the freedom to customize and integrate calls & SMS with your app, product or website using APIs.

Advantages of using a hosted PBX system for your business

Quite affordable

No CAPEX involved. Only operating expenditure (OpEx)

Best uptimes

We have an uptime of 99.95%. That means we’re always up & running!

Easy setup

Get your PBX system started in less than 10 minutes.


Maintain a professional image and credibility with your customers.


Grow at your own pace. We handle more than 8 million calls per day.

Employee flexibility

Allow your employees to work from anywhere with our user-friendly online EPABX.

Insights & analytics

You can track, record and analyze all your customer conversations. Gather actionable insights and work productively.

Agent productivity improvement

Give your agents all the information and support they need easily with hosted PBX solutions aka cloud telephony.

Who should use hosted PBX services?

Any business, with a customer facing team, that wants to streamline customer communication. A customer support call centre up to 500 agents can use Exotel for call centre solutions.

Exotel cloud EPABX/PBX system


6 benefits of using Exotel for your hosted EPABX/PBX system for business


Smart automation

Route calls to the right team based on the customer’s input.

Informed engagement

Gather information via IVR before passing customers to a live agent, to provide them with better engagement and resolution.

Sound professional

Irrespective of the size of your business, have a professional greeting.

Better customer experience

Reduce customer wait times with accurate call routing.

24×7 availability

Ensure you’re reachable on your IVR number for customers who reach out to you after office hours.

Scale without adding manpower

Automate your calls intelligently to scale when your call volumes increase.

Most innovative companies in the world use Exotel for their communication

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Sudhanshu Raheja

In terms of delivery rates, we have been able to push it up from about 84% to 92%

Head of Mobile, GOJEK

Shirish Subramanian

Great product, great team, and we’d love to see you scale crazy heights.

Head - Sourcing & Operations, Fabelio


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy


Try Exotel’s hosted EPABX solution free for 15 days

No CC required. Get Call & SMS credits upon sign up.


What is a hosted PBX?

Hosted EPABX/PBX system is a business phone system that is handled completely by your provider on the cloud. This arrangement allows businesses the freedom to not be bogged down by cost or space constraints. Another important advantage it offers is the freedom to customize. In legacy systems like the EPABX, customization and integration with other systems like Help-desk software or CRM is next to impossible.

What is the set-up process of a virtual PBX system?

A company simply needs to sign up for the service with a trusted cloud telephony operator which typically charges you with a monthly service fee, depending upon the package chosen, the number of activated lines and additional value-added services.

What are the advantages of a hosted PBX over a traditional PBX?

A hosted PBX system allows businesses to take advantage of IP telephony with minimal capital expenditure for deployment and implementation. Typically, you pay for what you choose, which means no costly PBX maintenance or upgrades.

Migrating to a cloud-based voice system might appear like a complicated process, but in reality, it is a simpler transformation that takes lesser time and is cost-effective. While with a traditional PBX system, you spend immense manpower and time to ensure your business meets efficient uptime and depreciation, cloud telephony delivers the same connectivity saving your time and resources on these extra issues.


What is the cost of setting up a cloud PBX system?

A minimum set-up cost is involved with cloud telephony providers. You pay for what you use, depending upon the package availed. A cloud-based solution provides the business with the flexibility of scaling up or down as required by quickly adding or changing the communication lines. A minimum to nil CAPEX is involved, and the transparency of the costs ensure that you are aware of the expenditure incurred on the communication process as well as the additional features availed in your subscription plan.

What infrastructure do I need?

All you need to get started with a hosted PBX is a computer and internet connection. No additional hardware, handsets or license is required.

The Exotel advantage

Why Exotel is considered as the most reliable cloud telecom company in the Asia Pacific region


Superior quality

Best success rates, voice quality and reduced latency


Scale at ease

Grow at will, expand without worrying about infrastructure


Superior reliability

Best in class uptimes of 99.94% including operator uptimes


Best support

24×7 customer support via phone, email and Twitter


Simple to implement

Sign up and get started in less than 30 minutes, integrate easily using our REST APIs


Extensive reporting

Easy to understand, detailed reports sent every day

E-book: Cloud telephony in a Nutshell

If you’re unclear about how cloud telephony can help your business (like hosted EPABX or PBX systems, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business. And we decode each one of those and help you make a decision that is right for your business.

See how Exotel can work for your business.

Set up a call. Our sales experts will walk you through the product that takes away some of the biggest pain points of traditional systems like EPABX.