Next-Gen Customer Experience: Harnessing Gen-AI for Deeper Customer Bonds

Exotel and Tech 24 in collaboration with Chartered Institute of Customer Management (CICM) are hosting an exclusive roundtable discussion on 'Next-Gen Customer Experience: Harnessing Gen-AI for Deeper Customer Bonds'. This gathering is about the future of customer conversations and how generative AI can transform the landscape of customer interactions.

Event Date & Time: 14th Feb | 9:30 AM - 12:00 PM [Zimbabwe Time]

Venue - Rainbow Towers, Harare


    In a world where customer experience (CX) is the ultimate differentiator, our event is your passport to understanding the blueprint for powering connected customer conversations and creating exceptional customer bonds.

    In an interconnected world, businesses are looking to engage with their customers with greater trust, personalization, and empathy. With Exotel’s connected customer conversation platform consisting of an omnichannel cloud contact center, WhatsApp for Business platform and generative AI enabled bot,  you can listen to your customers, remember every conversation, and provide rich insights to create truly meaningful interactions at scale. 




    Unlock the future of customer interactions: Explore the forefront of customer experience innovation as we delve into the transformative impact of generative AI.


    Personalization Beyond Scripts: Discover the power of generative AI in revolutionizing customer support and sales interactions.


    Exclusive Insights around Customer Experience : Be part of an intimate, closed-door discussion with industry leaders from Exotel and Tech 24.


    Network with the Best: Join the ranks of the top 40 delegates representing Zimbabwe's leading businesses. Don't miss out on this opportunity to position your business at the forefront of innovation in customer engagement.

    Target Audience and Key Industries

    Who Should Attend

    • CXOs/ Business Heads/ VPs
    • Customer Experience
    • Customer Support
    • Marketing
    • Sales
    • Operations

    Focus Industries

    • BFSI
    • Government 
    • Retail & eCommerce
    • Healthcare 
    • Telecommunication
    • Utilities

    About Exotel and Tech 24:

    About Exotel:

    Exotel is a customer conversation platform that believes in the power of exceptional customer experience. Its offerings - omnichannel contact center, Communication API suite, and Conversational AI come together to create a platform that delivers Connected Customer Conversations at unprecedented scale, speed, and ubiquity.

    Their cloud-based product suite drives 70+ million conversations every day for over 7100 businesses across India, Southeast Asia, the Middle East, and Africa.

    Tech 24:  

    Tech24 is an integrated technology company operating in Zimbabwe with clients in different African countries.  They provide a number of cost-effective BPO contact centre solutions (inbound and outbound), call centre consultancy and training solutions. call centre outsourcing, call centre set-up and supply of equipment, software and accessories to Zimbabwe, SADC region and international markets, across a number of industries.




    Sachin Bhatia

    Co-Founder & Chief Growth Officer



    Rinos Mautsa



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