Kenya’s journey to Next-Gen Customer Experience: Empowering deeper customer bonds in BFSI with Gen-AI

Join Exotel for an exclusive roundtable discussion on the future of customer experience in Kenya. This gathering is about the future of customer conversations and how generative AI can transform the landscape of customer interactions for banking and financial institutes.

Event Date & Time: 6th March | 4:30 PM - 8:00 PM [Kenya Time]

Venue: Radisson Blu Hotel and Residence Nairobi - Arboretum Park Lane - Nairobi, Kenya

    In a world where customer experience (CX) is the ultimate differentiator, our event is your passport to understanding the blueprint for powering connected customer conversations and creating deeper and exceptional customer bonds.

    In an interconnected world, businesses are looking to engage with their customers with greater trust, personalization, and empathy. With Exotel’s connected customer conversation platform consisting of a gen-AI powered omnichannel cloud contact center, WhatsApp for Business platform and bot,  you can listen to your customers, remember every conversation, and provide rich insights to create truly meaningful interactions at scale. 

    In a landscape where one bad customer experience can shake the foundations of your success, we invite you to witness the Customer Experience Revolution along with the top 40 delegates from the leading BFSI businesses in Kenya.

    Who Should Attend

    CXOs, Business Heads, VPs and leaders in Customer Experience, Customer Support, Operations, Marketing, Sales, Business and Digital Transformation

    Focus Industries

    BFSI, working with organizations such as  Prime Bank, Family Bank, Jubilee Insurance, Gulf African Bank, GT Bank, Sidian Bank, SBM Bank, Banc ABC, First Mutual, Old Mutual, Zimnat, Prudential




    Unlock the future of customer interactions: Explore the forefront of customer experience innovation as we delve into the transformative impact of generative AI.


    Personalization Beyond Scripts: Discover the power of generative AI in revolutionizing customer support and sales interactions.


    Exclusive Insights around Customer Experience : Be part of an intimate, closed-door discussion with industry leaders from Exotel and Tech 24.


    Network with the Best: Join the ranks of the top 40 delegates representing Kenya's leading BFSI businesses. Don't miss out on this opportunity to position your business at the forefront of innovation in customer engagement.



    Sachin Bhatia

    Co-Founder & Chief Growth Officer



    Jane Mburia

    CEO / Principal Consultant

    Lead Insights Africa Consulting

    About Exotel:

    Exotel is a customer conversation platform that believes in the power of exceptional customer experience. Its offerings - omnichannel contact center, Communication API suite, and Conversational AI come together to create a platform that delivers Connected Customer Conversations at unprecedented scale, speed, and ubiquity.

    Their cloud-based product suite drives 70+ million conversations every day for over 7100 businesses across India, Southeast Asia, the Middle East, and Africa.

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