Built on India’s most trusted cloud network

We’re a ULVNO licensed virtual telco operator that provides India’s first True Cloud Solution where everything (contact center software, channels, infrastructure, bots & even telco lines) is under one roof. The entire solution is developed on IP-PSTN intermix infrastructure.

Unified Programmable Channels

Making 1-on-1 connections simpler for businesses & people

Exotel’s swift & clean APIs let you win at customer engagement across traditional & new-age channels to deliver a personalized omnichannel experience.

- Voice

- SMS

- WhatsApp

- WebChat

- Video




 

Automation: Reduce mechanical processes in a few clicks

Build & automate smooth customer conversations & workflows over voice, WhatsApp & SMS. With easy-to-integrate and superfast APIs, your teams can now streamline workflow better.

  - Automated reminders and rescheduling
  Quick notifications & alerts

  - Smart IVR automation

  - Survey and feedback

 

 

Monitoring: See all your customer journey data in detail

Make better business decisions using actionable insights, reports & communication details to know ‘the what and the why’.

- Real-time agent dashboard

 - Real-time campaign dashboard

- Complete communication monitoring

 

Low to No Coding

Create & deploy dreamlike customer journeys with a suite of low & no-code applications. As a result, get a quick turnaround time & shorter go-to-market cycle.

 - Easy drag & drop builder

  - Developer-friendly APIs and SDKs

  - Low and no-code tools

More Flexibility

Talk to customers on any device from anywhere, without a VPN.

More Reliability

Our patented monitoring & backup routes give you the best uptimes.

High Performance

Crisp data architecture & clean APIs give you speed faster than the Flash.

More Security

Become invincible from security breaches like Superman.

Trusted by

Communicate within your favorite apps using native and custom plugins by integrations with CRM, Helpdesk & custom apps.

  •  Enhance agent productivity with calls managed within your apps
  • Personalise service and support
  • Unify communication data with transaction data

Customer Experiences That Speak Volumes

How businesses use Exotel

Why Exotel is considered as the most reliable enterprise cloud communications company in India and Southeast Asia.

Superior Quality

Best success rates, voice quality and reduced latency

Scale at Ease

Grow at will, expand without worrying about infrastructure

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Best Support

24×7 customer support via phone, email and Twitter

Simple to implement

Sign up and get started in less than 30 minutes, integrate easily using our REST APIs

Extensive Reporting

Easy to understand, detailed reports sent every day

Try Exotel

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