Fortis has consistently evolved itself to become one of the fastest growing integrated healthcare delivery networks in the Asia–Pacific region. Fortis Healthcare spans 11 countries, many of which represent the fastest-growing healthcare delivery markets in the world. Their portfolio of healthcare businesses is rich and multi-dimensional, extending to multiple verticals.
Fortis faced infrastructure challenges, poor coordination, legacy systems, and privacy concerns. They sought a solution for seamless integration, full automation, multi-channel support, interaction tracking, and abandoned call regulation.
Ameyo by Exotel helped Fortis improve their operational efficiency and reduce any client loss due to unavailability of resources. The solution was seamlessly integrated with Fortis’s existing Private Branch Exchange (PBX). The self-service IVRS provided the required automation of inbound and outbound interactions. Cross-channel interactions via SMS, internet, and phone-based booking were facilitated. Ameyo by Exotel’s voice logger performed the necessary call tracking and a missed call alert was implemented.
Single platform incorporating different applications for smooth functioning
Improved customer acquisition with multi-channel support
Voice tracking helped in safe, secure, and correct information exchange
+91-808 8919 888
+91-808 8919 888
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