Bring all your communication (social media channels, email, voice, and chat) to a unified dashboard keeping customers in the center. With the help of AI, agents can respond to queries faster bringing relevance and context to each conversation.
Evaluate and ensure the quality of conversations (call & messaging) in real-time with AI-powered quality monitoring. Automatically grade agents based on resolutions provided, query handling, agent skill, language and much more.
Integrate with CRM, help desk, and custom apps Enhance agent productivity by eliminating context switching Personalized service and support
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