Call Tracking software allows you to identify the source of each call by making use of virtual numbers. You can also split test different channels/sources to know which channel is performing better for your business. Overall it completely removes the need for manual call tracking. No need to ask customers the channel they found your business using.
Measuring offline marketing channels and call tracking is generally looked upon as something very challenging, even impossible. This is the reason why marketers are considering online channels over offline channels. With a good Call Tracking software in place, you can easily solve this problem. By using different virtual numbers for your listings and offline advertisements, you can easily track the performance of each channel.
Easily calculate the ROI of online channels like Adwords, Google Local Listings, and offline channels such as billboards, radio, and print ads. This will help you make the most of your marketing spend.
Easily track metrics like call volumes, recordings, and conversions per campaign using our call tracking software.
Find the best performing advertisement campaign by mapping the call sources with the conversions.
Since all the calls routed through Exotel are tracked and recorded, you won’t miss out on a single lead.
Real-time information about the nature of the calls you receive, caller information, duration of calls, and a lot more.
Tracking key metrics, especially for your offline campaigns, can help you understand the performance of each campaign. This, in turn, will help you make better business decisions and overall improve your marketing campaigns.
Use a unique number for every campaign
Include unique virtual numbers for each of your channels. Use it as a CTA in your ads.
Visitors call you
Calls land on your virtual numbers included in various channels online and offline.
Calls get routed
All the calls are routed to the right agents based on your call flows created in the dashboard.
Get real-time data
Analyze metrics from different channels based on the calls received to the unique virtual numbers.
ISO 27001:2013 certified information security management system
Best success rates, voice quality and reduced latency
Best in class uptimes of 99.94% including operator uptimes
Gain competitive advantage from patented products
Grow at will, expand without worrying about infrastructure
24×7 customer support via phone, email and Twitter
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, reporting, easy to set up, and to top it, the support from the account manager. Exotel made agent performance monitoring and reporting seamless
The number masking feature has been a very worthy addition to making our customer experience even better.
An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.
Exotel anticipates customer needs and delivers exceptional service