Integrate privacy features directly into your CRM, ensuring seamless operation and enhanced security during customer interactions.
A solution where privacy is initiated by the caller, adding an extra layer of security and control to every interaction.
Enhance security with a PIN-based system, ensuring that only authorized individuals can access and initiate secure communications.
As the digital landscape continues to evolve, phone numbers have moved beyond simple communication tools, becoming integral to our online identities. With the recent implementation of the Digital Personal Data Protection (DPDP) Bill 2023, the spotlight on safeguarding these identifiers has grown brighter.
Exotel has guaranteed that all stored data remains exclusively within India's boundaries. Employing a strategy of anonymization, Exotel ensures actual phone numbers remain obscured during interactions. Instead of traditional direct dialing, users communicate via a proxy number, connecting securely to the intended recipient.
1. Exotel reaches your server
Exotel pings your server with the driver’s/ executive’s details. Your server returns the corresponding customer’s number.
2. Exotel dials customer number
Exotel connects the assigned executive to the respective customer.
3. Customer’s number gets anonymized
Customer/passenger numbers are masked from drivers/executives as virtual number acts as a bridge between the parties.
Exotel made agent performance monitoring and reporting seamless
The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, reporting, easy to
Exotel goes above and beyond to ensure seamless business operations and customer support
Using Exotel’s contact centre solution was critical for our business continuity at a time when enterprise operations switched overnight. They helped us early during the journey to handle and track
Exotel stands out among cloud telephony providers with exceptional customer support
We have worked with various cloud telephony players, but Exotel has proved to be the most dependable. We like the conversations with the team, the pro-activeness to reduce our costs
Exotel boosts business performance and reduces service cost
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.