Cash on delivery (COD) is a great enabler for the e-commerce industry. It contributes to more than 50% of all e-commerce transactions. But, it also is one of the leading sources of operational loss due to cancellations and bogus orders. Hence, reducing COD failures is top priority for e-commerce players. Using Exotel, you can ensure that your COD orders are legitimate before you ship them out.
An automated call is triggered when a COD order is placed to verify the order and number
Your server sends the customer number and call flow to be played in the automated call.
Exotel calls the customer with an automated voice call instantly to verify the order.
Based on the customer’s input (press 1 to confirm, press 2 to deny, etc.), the order can be marked as verified in the CRM.
All E-commerce and 3PL companies that allow cash on delivery can use this solution.
Here’s how Zivame uses Cash on Delivery verification via missed calls and SMSes
ISO 27001:2013 certified information security management system
Best success rates, voice quality and reduced latency
Best in class uptimes of 99.94% including operator uptimes
Gain competitive advantage from patented products
Scale at Ease
Grow at will, expand without worrying about infrastructure
24×7 customer support via phone, email and Twitter
Verify that a customer has legitimately placed an order by generating an automated call. Businesses saw a 30% reduction in returns after implementing our solutions.
By reducing the number of cancellations and bogus deals, you reduce the number of failed attempts. This in turn reduces the expenses on potential attempted deliveries
Automating the process of verification backed by technology improves the operational efficiency of your business
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
What impressed me the most about the Exotel team was their proactive approach to addressing potential issues before they even arise. Rather than simply reacting to problems, they make a genuine effort to understand their client's specific requirements and develop solutions to meet those needs without prompting. Their ability to anticipate customer needs is truly exceptional.