RuralShores
RuralShores Breaks Skill Boundaries With Transformative Technology
Client Testimonial
We planned on venturing into voice-based BPO operations at our Thirthahalli Center in Shimoga District, Karnataka. Since our business model begins at adding cost effectiveness, we were looking for a low-cost solution with decent capabilities. But the reliability always remained a question. We wanted a stable platform that could take the hassles out of IT and operations management of our BPO units. As we evaluated Ameyo by Exotel, we knew we have found the right technology. We chose Ameyo by Exotel for its robust and reliable platform. The solution was highly efficient and easy to learn, operate, and maintain. The affordable pricing added to our satisfaction towards Ameyo by Exotel.
Vivekanand Sharma
Sr. Delivery Manager, Rural Shores
RuralShores
About RuralShores
RuralShores, an Indian rural BPO company, operates in rural areas with centers across India. It offers job opportunities to rural youth, providing cost-effective outsourcing solutions. Focused on scalability and sustainability, the business model prioritizes value creation for all stakeholders and positive contributions to local communities. Specializing in remote processing of non-critical business transactions, RuralShores utilizes basic infrastructure, reliable connectivity, and trains enthusiastic youth for tasks like data entry, bookkeeping, expenses handling, and document digitization.
Challenges
Manpower shortage with industry-specific skills
Higher management overheads impacting viability
Need for low-cost solution with decent capabilities
Challenges in language, accent, and skill set in tier III/IV regions
RuralShores, a socio-economic initiative, faces challenges in acquiring industry-specific skills and managing higher overheads, raising doubts about survival. The business model prioritizes cost-effectiveness, requiring a low-cost, reliable solution to simplify IT and operations management for distributed BPO units. Proximity issues in Tier III/IV regions create skill-set lags, posing challenges in overcoming language barriers, obtaining trained personnel, and securing local support for contact centers.
The Solution
IPCC streamlining IT and operations
GUI-based interfaces and custom scripts
Ameyo by Exotel's regional support hubs and 24x7 tech support
Quality analysis and supervision tools, including self-scoring
RuralShores selected Ameyo by Exotel for its efficient and affordable platform, addressing challenges in IT and operations management. Ameyo by Exotel's IPCC provided hassle-free solutions with custom scripts, real-time information, and easy GUI-based interfaces, alleviating skill availability concerns. Drishti's regional support hubs and 24x7 tech support freed contact centers from IT hassles, while Ameyo by Exotel's supervision and quality analysis tools, including self-scoring tools, ensured service excellence. Running on IBM Servers, the solution maximized computing power, reducing hardware investment by up to 70% and significantly contributing to economic uplift in remote areas.
Results
Technology accessibility in remote areas
Elimination of technical skill barriers
Enhanced value delivery in tier 2/3 areas
Simplified & efficient it operations
Reliable platform with highest uptimes for business continuity
Benefits
Expanded Regional Support Hubs
Enabled manning and operation of more regional support hubs
Remote Management
Helped bring more BPO business to remote areas
Seamless Interactions
Provided hassle-free IT and operations management