Mphasis

Mphasis Limited Achieves 15% Operational Efficiency Boost with Ameyo Solutions

Client Testimonial

With increasing cost pressures in the industry, Ameyo's advantage enables us to keep our technology costs low. At the same time, the ease with which we get our process flows implemented or modified on the same platform extends our capabilities to address previously untapped markets.

Debashis Singh

Vice President, Enterprise Technology, Mphasis

Mphasis

About Mphasis Limited

Mphasis Limited is an Indian multinational information technology services and consulting company based in Bengaluru. The company provides infrastructure technology and applications outsourcing services, as well as architecture guidance, application development and integration, and application management services. It serves the financial services, telecom, logistics, and technology industries.

Challenges

Legacy system lacked scalability and flexibility

Catering to diverse client needs while maintaining cost

Mphasis grappled with inflexible legacy systems, leading to project losses. In the dynamic BPO sector, diverse client needs demand adaptable solutions. However, implementing unique solutions for each client was financially impractical.

The constraints affected MphasiS's Emerging Market group, hindering their ability to provide scalable solutions and impacting growth and market presence.

The Solution

Automatic Call Distributor

Interactive Voice Response

Parallel Predictive Dialer

Voice Logger

Quality Monitoring

CTI, CRM, and Reporting

Mphasis adopted Ameyo to overcome legacy system challenges. Ameyo provided scalability for business growth without significant capital investment. It offered flexibility to adapt process flows without high costs.

With diverse customizations, Ameyo allowed clients to modify as needed without compromising reliability. Ameyo's advanced features, including ACD, IVR, and CRM, set it apart, delivering an optimal solution for Mphasis.