KocharTech

KocharTech Streamlined Call Management and Operational Performance with AMEYO Communication Solutions

Client Testimonial

We needed a scalable technology that was in line with our business. Ameyo enabled us to deliver quality customer service and exceed clientele's expectations.

Technology

KocharTech

About KocharTech

KocharTech, the flagship of the Kochar Group, excels in monitoring and managing the Wireless Data User Experience. Globally recognized for innovation and client commitment, it is a preferred choice for businesses in the mobility sector. With a presence in locations like Amritsar, Ludhiana, Vadodara, Bangalore, Chennai, Kolkata, Mumbai, and Gurgaon, Kochar Group leverages extensive industry experience and technology proficiency to assist clients in optimizing business operations.

Challenges

Capture diverse data and media information within the CISCO environment.

Integrate with a pre-installed CISCO Network ACD using CISCO CTI OS API

Real-time recording and regurgitate data on a real-time and historical basis

The unique challenge presented to Drishti as their solutions provider was finding a solution that could capture data and media information in a CISCO environment. Simultaneously, it should be able to integrate with a pre-installed CISCO Network ACD using CISCOCTIOSAPI. As a corollary, it would also regurgitate captured data on a real-time and historical reporting basis.

The Solution

Ameyo VoIP Logger

100% blind voice recording

Downloading and playing recorded voice logs using web based interface.

Voice log archival clean-up and management

Passive voice logging over multiple channels

Scalable software-based application

Reporting

Kochar deployed Drishti's AMEYO solution, integrating with Cisco Call Manager via the skinny client control protocol. Ameyo VoIP Logger connects to SPAN ports, mirroring media data, and links to CISCO Peripheral Gateway for call event management.

The web-based Ameyo Client provides detailed call analysis to CISCO Clients, Supervisors, and Administrators, featuring passive voice logging with MP3 compression and efficient archival cleanup.

Results

Streamlined call management

Offered complete insights into calls and enhanced overall operational visibility